Information for Home Users

This page is designed to answer questions for natural gas customers using less than 1000 Gigajoules and electricity customers using less than 40,000 kWh per year.

The retail electricity and natural gas markets in NSW have opened up to competition, which means suppliers will be competing for your business.

From January 1st 2002 all NSW customers are able to make choices about who to buy electricity and natural gas from.

Already competition has seen $1.6 billion in savings for NSW customers.

And to help you make choices about what is right for you, a number of information sheets have been prepared below.

But remember before making any final decisions you should shop around for the best deal.

Competition in electricity and natural gas: it's all about choice

Your energy supply options

Metering: getting the right number

Moving house: making the right connections

	Customer Protection
	• Our promise to you
	• Guaranteed service standards
	• Supply and Reliability
	• Disconnection of energy supply

	Who to contact
	• Electricity/Natural Gas suppliers to contact
	• Standard Suppliers

	Rebates & concessions
	• Pensioner Concessions
	• Life Support rebates
	• Energy Accounts Payment Assistance

Customers in caravan parks and other embedded networks

Supplying natural gas and electricity on the NSW border

Glossary

	Download Booklet: "Until now, you've had no choice where you bought your electricity and natural gas"

Need further information? Call the info line 1300 136 888 or email us at maiorana@energy.nsw.gov.au

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