• An electricity company must provide you with the date they will connect power to your home. If they don't meet that date, they must pay you $60 compensation for each day they are late to a maximum of $300.
   
• The distribution network service provider must give at least two business days notice of a planned interruption to your electricity supply. If they don't give adequate notice or the interruption is longer than indicated, the company must pay you at least $20.
  
  However, there may be instances where the company needs to interrupt your power supply to carry out urgent work on the electricity network, such as during storms, or on the gas network. In these circumstances, the network business does not need to notify you of any power cuts or offer compensation.
   
• If your gas or electricity company is more than 15 minutes late for an appointment, they must pay you at least $25.
   
• You must be able to telephone your electricity company at any time to receive notice of - or report - faults and difficulties with the electricity network. Customers must also be able to call the company during business hours to discuss their bill and connection services.
   
• Customer contracts must also set out minimum standards of service that businesses undertake to provide to the customer, such as the:
   
  • quality and reliability of services;
     
  • response times to customer enquiries;
     
  • details of relevant government-funded rebates or relief schemes; and
     
  • details of any payment plan.

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