Consulates in Australia
For information and assistance from your country’s representative in Australia, see a list of all consulates in Australia or call +61 2 6261 1111.
Police, Fire and Ambulance - Emergency only
- 1800 333 000
To report crime call Crime Stoppers
(You do not have to give personal information)
- 131 444
For police assistance on non emergency matters
NSW Police Force
The role of the NSW Police Force is to reduce crime and improve community safety. If you need help from the NSW Police Force and it is not an emergency, please contact the Police Assistance Line (PAL) on 131 444. If you want to help solve or prevent crime call Crime Stoppers on 1800 333 000 (You do not have to give your personal information).
For Police, Fire and Ambulance, call 000 (life threatening situation or if a crime is taking place).
Personal Safety Tips
Victims of Crime
The Victims Access Line provides 24 hour information, referral and support to victims of crime on 1800 633 063.
Support and counselling is available for victims of sexual assault. If you need urgent help call the Victims Access Line on 1800 633 063.
To access timetables for trains, buses and ferries, visit the Trasport for NSW website.
Compulsory Car Insurance
Students looking for the best price for compulsory personal injury car insurance, can visit the Motor Accidents Authority or call 1300 137 600.
Open a Bank Account
For students wishing to open a bank account, a good starting point is the Australian Bankers Association.
Interested in volunteering? Visit the Centre for Volunteering website.
Tax File Number
To work in Australia you need a Tax File Number. Obtain a Tax File Number online or call 132 861.
Working in NSW
NSW Industrial Relations provides a fact sheet for international students on Working in NSW.
NSW has well defined tenancy laws that support the rights of landlords and tenants.
For more information go to the renting section on the Fair Trading website. If you have a problem with your landlord call Fair Trading on 13 32 20 or 13 14 50 for language assistance.
Trying to find accommodation in NSW?
- For home stay options, visit Oz Homestay, Aussie Families Homestay Care, Homestay Network or Meridian Homestay Services.
- For youth hostels, visit YHA Australia or Getaroom.
- For student accommodation postings in Sydney, visit Study Connect.
- If you want assistance in finding a room mate, visit housemates.com.au, flatmates.com.au or Gumtree.
- For a listing of real estate agents visit:
Your Rights and Consumer Protection
Consumer, Trader & Tenancy Tribunal
The Consumer, Trader and Tenancy Tribunal resolves disputes between tenants, landlords, traders and consumers. You can contact them on 1300 135 399. For the hearing impaired, please call (02) 9641 6521.
Goods and Services
A competitive environment exists in Sydney for the provision of goods and services. It is advantageous to compare prices and shop around before you buy.
NSW Fair Trading
As consumers of everyday goods and services you can find out your rights and responsibilities in such matters as renting, refund and resolution of disputes by calling 13 32 20. For language assistance call 13 14 50. You can also download the consumer guide for international students.
If you think that you have not received fair treatment from NSW Government agencies or their employees, you can complain to the Ombudsman. You can also call (02) 9286 1000 and ask to speak to an inquiry officer.
Fair Work Ombudsman
If you have issues with your workplace, call the Fair Work Info Line on 1300 724 200.
Anti-Discrimination Board (ADB)
If you have been discriminated against or vilified, contact the Anti-Discrimination Board. You can also call them on 1800 670 812.
If you need legal support, visit Law Access or call the LawAccess hotline on 1300 888 529. You can also contact Legal Aid through their website or via a Legal NSW office. Click for information on the legal system in NSW.
There are five providers of Overseas Student Health Cover in Australia. They are:
Private Health Insurance Ombudsman
PHIO deals with complaints from the private health sector. Call 1800 640 695 or visit the PHIO website to find out more.
Alcohol and Drug Information Service
The Alcohol and Drug Information Service provides information, referral and crisis counselling. If you are calling from metropolitan Sydney, please call (02) 9361 8000. Otherwise call 1800 422 599.
For support to stop smoking, visit the iCanQuit website or call 137 848 or call 1800 670 812, or (02) 9268 5544.
If gambling is a problem for you, call Gambling Help for assistance and support on 1800 858 858, a confidential helpline.
If you or someone you know needs emotional support or is experiencing a crisis call Lifeline’s 24 hour telephone counselling line on 131 114. Self help resources and information are available on the Lifeline website.
Visit the the Destination NSW website to get a listing of upcoming events.
The Bureau of Meterology records and publishes weather information - if you are enquiring about Sydney metropolitan area you can call them on 1196. For other areas in NSW call 1900 926 102. Find out about current weather warnings at 1300 659 218.
To contact a community organisation near you, visit the Community Relations Commission website.
Community Relations Commission
Visit the Community Relations Commision website for interpreting and translating services, or call 1300 651 500.
Translating & Interpreting (tis) National
To use an interpreter over the telephone, call 131 450.
Religious Places of Worship
NSW is a multi-faith society where most religions of the world are practiced. All faiths have places of worship and they can be easily located on the internet.