The NSW Government announced the next step in cutting red tape and bringing the NSW Government closer to the people, revealing 210 Government services will be available at 18 new one-stop shops across the State.

Combined with a new 24-hour phone service, and a new internet portal to give easy access across Government, the one-stop shops will save time and money, with business expected to save $4.8 billion a year in lost productivity.

And in an historic move, the NSW Government announced Mike Pratt would be the State’s first Customer Service Commissioner. Mr Pratt, a career banker who has held senior roles at Westpac, NAB and the Bank of New Zealand, will oversee service reforms across the NSW public sector.

Mr Pratt said: "Increasingly, private sector organisations are moving to deliver their products and services across a range of distribution channels such as contact centres, internet, and branches to make it more efficient for consumers and to improve the customer experience.

"The citizens of NSW rightly expect their Government to do likewise, and it is pleasing to see the Government moving to deliver services in a much-improved and integrated manner."

The project aims to make it easier to do business with the NSW Government, and the establishment of the first 18 Service NSW centres does just that.

The Service NSW centres will be open from 7am until 7pm during the week and from 9am to 3pm on Saturday – making it easier for people to do their business with Government at a time that suits them.

Concierges will greet customers and make sure they get what they need as quickly as possible, so they can get out and get on with their lives.

Whether residents want to renew their driver licence, pay water rates, enrol to vote or get a national parks annual pass, residents will be able to do it at a Service NSW centre.

If it suits, residents wanting to visit their local Service NSW centre outside peak times can make an appointment, so they can do what needs to be done as quickly as possible.

As well as 18 centres, a new 24-hour phone service – where residents will be greeted by a person, not a machine - will allow the community to tap into State Government services at any time.

A new internet portal will also give easy access across Government, ensuring people can find what they need to know as quickly as possible, wherever they are.

The 18 centres will be operational in about a year, and will be the first of around 100.

NSW Business Chamber chief executive Stephen Cartwright welcomed the announcement.

"These service delivery reforms are a step in the right direction," Mr Cartwright said.

"They are a welcome relief for businesses which frequently have to do business with Government and spend countless hours seeking out information on how to comply with red tape."