What is a GPOM?
A GPOM is a written plan that explains:
- how your venue will run gaming machines responsibly
- what your staff should do in different gambling-related situations
- how you will minimise gambling harm.
What must be in your GPOM?
Your GPOM must:
- be specific to your venue
- include clear steps and procedures your staff follow
- be easy to read, with headings, numbered paragraphs, and page numbers
- be reviewed and updated at least once a year, or sooner if things change
- make sure all gaming staff are trained on what’s in the GPOM.
Download the official GPOM template
Note: you can write your own as long as it includes everything that is required.
Keep your GPOM safe
The GPOM is not required to be given to the Independent Liquor & Gaming Authority (ILGA) or Liquor & Gaming NSW for approval.
Note: Inspectors will check that your venue has a GPOM during their regular visits,as required by the Gaming Machines Regulation 2019.
Inspectors use a graduated enforcement approach outlined in the Compliance and Enforcement Policy. This approach helps ensure that enforcement is fair, focusing on education first, but still holding venues accountable when needed.
Frequently Asked Questions (FAQs)
Venues are required to have a GPOM in place by 1 September 2024. If you already have a GPOM under a licence condition, you will need to update it to meet the new requirements.
A fact sheet and template are available to help you develop your GPOM.
From 1 July 2024, the requirements in the Gaming Machines Regulation 2019 override gaming related licence conditions dealing with Gambling/Gaming Incident Registers.
This means you must comply with the requirements in the Regulation.