Liquor licence responsibilities

Licensees have rules and responsibilities to maintain a liquor licence. This includes ensuring staff complete RSA training, displaying proper signage and having a responsible person on duty. Learn more about what’s required in NSW.

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This section provides comprehensive information on key areas such as underage drinking, standard drink guidelines, preventing intoxication, removing and banning customers, liquor promotions, RSA marshal requirements and mandatory signs for your business.

Explore the following cards to learn more about each aspect and ensure your venue complies with all legal requirements.

Underage drinking

Learn about rules and responsibilities related to underage drinking in NSW. 

Preventing intoxication

Learn about the responsibilities of licensees to prevent intoxication in licensed premises.

Removing and banning customers

Learn how to remove and ban individuals, ensuring a safe and enjoyable experience for all patrons.

Liquor promotion guidelines

Learn how to minimise harm and comply with the law for a positive experience.

Liquor incident register

Learn who must keep an incident register, what to record and how to meet NSW liquor and gaming requirements using approved bound books or digital platforms.

Signs for your business

Download mandatory signage for businesses licensed to sell liquor or manage gaming machines.

Connect with your local licensing police

Work with Licensing Police to keep your venue safe and follow the rules.

Liquor accords

Liquor accords bring communities together to address alcohol-related challenges with practical, collaborative strategies. 

Compliance checklist for venues

Use these easy checklists to make sure your venue is following the rules for liquor, gaming, wagering, and racing. They’re available in multiple languages to support you and your team.

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Create a safe and vibrant venue

Learn how to manage noise complaints, prevent workplace harassment and understand RSA marshal responsibilities to support a safer, more respectful environment.

Dealing with disturbance

Learn how to handle noise complaints, reduce disturbances, and maintain positive relationships with your community.

Workplace sexual harassment training

Meet your legal obligations under Respect@Work with free eLearning to help prevent workplace sexual harassment.

RSA marshals in specific areas

Learn the key responsibilities and requirements for RSA marshals.

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Best practice for managing a venue and keeping staff trained

If you are looking for resources to support your staff training, we offer a collection of videos specifically designed for industry. The videos cover scenarios related to the responsible service of alcohol, such as situations involving refusal of service and recognising signs of intoxication.

View our Liquor & Gaming learning resources, learn more about training to work in the industry and find an approved training provider.

TIP: It is considered best practice to conduct regular staff meetings and refresher training. Keep a copy of your meeting agenda, attendance, and minutes. This will help you keep a record of all training and any updates provided to staff. Good record management is important to meet legislative and regulatory compliance.

Discover everything you need to know about obtaining a liquor licence in NSW, from application steps to compliance tips. Ensure your business meets all legal requirements.

Liquor licencing

Resource library

Whether you’re applying for the first time, managing your licence or looking for important regulations, find and download your required documents in the resource library.

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Contact us at Liquor & Gaming NSW

We welcome your feedback, enquiries and complaints about us or a licensed business. 
Contact us

Phone :1300 024 720Monday to Friday 9am - 4pm
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