Understanding the sound management process
Reforms to venue sound management regulation
Learn how the changes affect licence conditions, council consents and how to handle noise-related complaints.
Community guide to noise disturbances
Learn how to raise concerns with the venue directly and what support is available.
Venue guide to dealing with disturbances
Managing complaints early helps build trust with the community and reduces the risk of formal action.
Pathways to resolving noise issues
Make a noise complaint
If you have tried talking to the venue and it hasn't helped, you can make a noise complaint.
Make a statutory disturbance complaint
If a licensed venue, like a pub or club, or its patrons are seriously disturbing your neighbourhood, you may be able to make a statutory disturbance complaint.
Vibrancy reforms and incentives for venues
Learn about the changes the NSW government is making to bring back vibrancy to our night-time economy.
Resources and fact sheets
Get information and guides to help you understand sound management in licensed venues. Learn how Liquor & Gaming manage complaints against licensed venues.
Contact us at Liquor & Gaming NSW
We welcome your feedback, enquiries and complaints about us or a licensed business.
Phone: 1300 024 720 Monday to Friday 9am - 4pm
Email: contact.us@liquorandgaming.nsw.gov.au
Contact us online: Contact us form
Our website: www.nsw.gov.au/liquorandgaming