Gaming Harm Minimisation Awareness Campaign
As part of ongoing regulatory efforts, Liquor & Gaming NSW (L&GNSW) will conduct a campaign throughout June 2025 to engage frontline gaming staff and evaluate their understanding of gaming harm minimisation (GHM) responsibilities.
What does this mean for me?
During venue visits, inspectors will engage with staff for approximately 5-10 minutes to ask questions on key areas such as:
- Self-exclusion procedures
- Preventing minors access to gaming areas
- Required compliance signage
- Inducements and promotional restrictions
- Gaming incident register requirements; and
- Gaming Plans of Management.
We are sharing this information in advance to assist venues in preparing staff and minimising disruption to your venue during the campaign period.
What is the purpose of the campaign?
Minimising the harm associated with the operation of approved gaming machines is vital in ensuring a safe and vibrant hospitality industry within NSW. The campaign aims to understand staff knowledge of their requirements and also to raise awareness and reinforce the importance of frontline staff in upholding GHM standards.
To ensure that gaming is conducted in a manner that prioritises minimising gaming related harm, frontline staff involved in the operation of approved gaming machines must understand key GHM requirements including holding a valid Responsible Conduct of Gambling (RCG) competency card. Understanding these requirements ensure staff are equipped with the knowledge and awareness to meet their obligations when interacting with patrons.
In 2024, additional measures were introduced to strengthen GHM practices. These included the introduction of the Advanced Responsible Conduct of Gambling (ARCG) qualification for staff in key leadership roles such as Responsible Gambling Officers, Gaming Managers, Licensees and Directors.
Does your workplace meet gaming harm minimisation requirements?
L&GNSW encourages hospitality staff who may observe poor GHM practices in their workplace to let us know.
Failure to meet GHM requirements can be reported anonymously via our website portal and will continue to help us in reducing gaming related harm in the community.