Responsible Gambling Training Compliance Checks

The National Consumer Protection Framework (NCPF) for online wagering is designed to provide strong, nationally consistent minimum protections for consumers of interactive wagering services in Australia, in line with international best-practice. This includes measures requiring online wagering providers and their staff to undertake responsible gambling training.

Why is this happening?

In NSW, the NCPF is administered under the Betting and Racing Act 1998 (the Act). Under the Act, online wagering providers are required to conduct responsible gambling training. Staff involved in providing online wagering services, or with the capacity to influence the service, are also required to undertake the training.

The training is intended to help reduce harm by creating a culture of responsible gambling within wagering organisations.

What will be happening?

L&GNSW will be undertaking comprehensive compliance checks of online wagering providers in relation to the training requirements and responsible gambling provisions under the Act.

What do I need to do?

There are a range of measures to help you comply with the Act, including (but not limited to):

• Ensure all relevant individuals have completed the responsible gambling training and/or the refresher training.
• Ensure all relevant individuals do not interact with a person who holds a betting account unless the individual has received training.
• Keep records detailing the responsible gambling training completed by relevant individuals.
• Records must be written, accurate, up to date and available, if requested, by a L&GNSW Inspector.

For more information, refer to this NSW Government Gazette. Failure to comply with the responsible gambling training requirements carries a maximum penalty of $11,000 for an individual and $110,000 for a Corporation under the Act.