Responsible Gambling Training Compliance Checks Outcome

The campaign focused on responsible gambling training requirements as part of the National Consumer Protection Framework (NCPF), administered under the Betting and Racing Act 1998 (the Act).

Outcome of compliance checks

The review examined online wagering providers and identified recurring themes of non-compliance, including:

• initial training not completed within the required timeframe
• refresher training not completed annually
• training of existing staff not completed by 30 March 2023
• training records not available, not accurate or not up to date.

Failure to comply with these requirements carries a maximum penalty of $11,000 for an individual and $110,000 for a Corporation under the Act.

Next steps

Online wagering providers are required to implement robust measures in relation to responsible gambling training provisions under the Act to remain compliant.

L&GNSW will continue to monitor online wagering provider’s compliance within this space and may take escalated enforcement action if any future contraventions are detected.

Learn more about your staff training regulatory obligations

Further information is available on the Department of Social Services ‘NCPF for Online Wagering Staff Training Measure FAQ’s’ webpage.

This document provides detailed information and covers important aspects including:

• staff training measures
• implementation
• National Unit of Competency (UoC)
• staff required to complete the training
• compliance
• in-house training
• Responsible Service of Online Wagering Micro-Credential.

If you have any queries, contact compliance.info@liquorandgaming.nsw.gov.au