Advanced Responsible Conduct of Gambling (ARCG) training

Who should complete this training

• Responsible Gambling Officers (RGOs)  

AND individuals with senior operational roles including:

• Club secretaries
• Club directors, unless they have completed Responsible Gambling Board Oversight training (from 30 June 2025)
• Directors of a company that owns one or more hotels, where those directors have an operational role in the hotel business (from 30 June 2025)
• Hotel licensees
• Hotel ‘approved managers’ (as defined in section 91(1A) of the Liquor Act 2007)
• Staff who are responsible for the management of gaming machine operations (if they are separate to and not undertaking RGO duties), e.g. gaming floor managers. 

What you'll learn

The training requirements aim to ensure that harm minimisation benefits are realised for the NSW community.

The ARCG course covers:

• Anticipating and managing high-intensity situations using advanced interpersonal skills
• Managing high-intensity situations involving distressed patrons
• Leading a culture of proactive gambling harm minimisation
• Responsible conduct of gambling in practice

The course ensures that senior management:

• are aware of their harm minimisation obligations
• can help drive venue culture, and
• are equipped to support RGOs in circumstances where RGOs may need to escalate serious instances of gambling harm to senior management.

Course materials

The current ARCG course participant workbook can be found here ARCG Course Participant Workbook

Also see all our related training resources.

How to apply

The training is only available through Liquor & Gaming NSW Approved Training Providers (ATP).  

Find a provider to enrol in, access, and do the course.

Find an Approved Training Provider

The cost of training varies between providers. Course costs can be discussed directly with ATPs. The amount includes the cost of your NSW competency card (see below, What you get at the end).

What you get at the end

Once you successfully completed the RCG course and assessment

• You'll get a completion certificate
• Your digital competency card will be updated: If you hold a digital competency card, the ARCG endorsement will be automatically added to your digital card free of cost.
• Visit Service NSW to learn more about the NSW Digital Competency card.
• You can request to update your physical competency card: To add the ARCG endorsement to your physical competency card, visit the competency card self-service portal to manage your competency card online.

Be ready to review in 5 years

Your NSW competency card will expire after five years. If you hold more than one endorsement, all will expire on the same date, five years from the earliest endorsement received.

Your ARCG endorsement is automatically renewed on successful completion of the RCG refresher course prior to the expiry of your competency card.