Advanced Responsible Conduct of Gambling (ARCG) training

• Responsible Gambling Officers (RGOs)

AND people in senior operational roles including:

• Club secretaries
• Club directors, (unless they have completed Responsible Gambling Board Oversight training)
• Directors of a company that own one or more hotels, if they have an operational role
• Hotel licensees
• Hotel ‘approved managers’ (as defined in section 91(1A) of the Liquor Act 2007)
• Staff who supervise gaming machine operations and RGOs.

This course is also suitable for staff who already hold RCG endorsement on their NSW competency card and want to build their skills beyond standard RCG procedures.

What the course covers

Building on the foundation of the RCG, the ARCG course focuses on:

1. managing complex patron interactions in high-intensity situations
2. using behavioural models to support decision-making
3. making ethical decisions where legislation does not provide clear guidance
4. designing and managing harm minimisation systems, including policies, procedures and workplace culture.

Learning streams

Not all participants have the same role. The course includes tailored learning for different groups:

• Gaming operations: RGOs, gaming supervisors, and responsible gambling managers who work directly with patrons on the gaming floor.
• Venue leadership: leaders who set policy, oversee compliance, and guide organisational culture in venues with gaming machines.

Course materials

The current ARCG course participant workbook can be found here ARCG Course Participant Workbook

Also see all our related training resources.

How to apply

The training is only available through Liquor & Gaming NSW Approved Training Providers (ATPs).  

Find a provider to enrol in, access, and do the course.

Find an Approved Training Provider

The cost of training varies between providers. Course costs can be discussed directly with ATPs. The amount includes the cost of your NSW competency card (see below, What you get at the end).

What you get at the end

Once you successfully completed the ARCG course and assessment

• You'll get a completion certificate
• Your digital competency card will be updated: If you hold a digital competency card, the ARCG endorsement will be automatically added to your digital card free of cost.
• Visit Service NSW to learn more about the NSW Digital Competency card.
• You can request to update your physical competency card: To add the ARCG endorsement to your physical competency card, visit the competency card self-service portal to manage your competency card online.

Be ready to review in 5 years

Your NSW competency card will expire after five years. If you hold more than one endorsement, all will expire on the same date, five years from the earliest endorsement received.

Your ARCG endorsement is automatically renewed on successful completion of the RCG refresher course prior to the expiry of your competency card.