As a business owner, your behaviour is governed by:
- laws
- codes of practice
- service charters.
It’s important to understand these responsibilities.
To ensure businesses all have the same opportunities, NSW Fair Trading makes sure that all businesses follow their obligations.
Codes of practice and service charters
The Codes of practice and Service charter are guidelines for business on how to deal fairly with customers by establishing minimum standards of behaviour and conduct.
Complaints about your business
Learn about what actions you can take if a consumer makes a complaint about your business and how to resolve an issue with them.
Harassment and coercion – information for businesses
It is against the law to harass or unduly harass a customer.
Investigating your business
Find out what happens when a business is being investigated, what actions investigators can take and how an owner can comply with an investigation.