Consumer rights and business responsibilities
Consumer guarantees
Learn about the consumer guarantee obligations businesses have to customers in NSW.
Referral selling rules for businesses
Learn about the rules for referral selling for businesses and when it is illegal.
Receipts and warranties
Find out what warranties, promises and consumer guarantees businesses have to consumers.
Providing compensation to consumers
When goods or services fail to meet a consumer guarantee, a consumer can claim compensation. Learn more about your responsibilities as a business.
Multiple pricing
Understand what multiple pricing is, and how to avoid it.
Information for manufacturers and importers
Find out what your obligations are as a manufacturer or importer if you are selling to consumers.
Lay-by requirements
Know the contractual requirements your business must meet for consumers in relation to lay-by agreements.
Advertising laws and your business
Learn about what you can and cannot say or do when advertising and marketing your business to potential customers.
Industry specific business requirements
In addition to the rules and regulations that apply to all businesses, some industries have specific requirements. Learn the relevant rules for retail businesses, services, and motor vehicle and service station businesses.
Product safety and electrical safety
Selling safe products
Find out about the safety obligations relating to the selling of products and electrical goods.
Operating an approval scheme and approved electrical articles register
Rules and regulations for declared electrical articles and approval scheme accreditation.
Electricity safety fees
Check the fees for the application, extension, renewal and lodgement of modal approvals for electricity safety in NSW.