Carer authorisation and reviews

Why reviews happen

Becoming an authorised carer means meeting standards that help ensure children and young people are safe, supported and well cared for.

These standards are set by the Office of the Children’s Guardian (OCG) and apply to all authorised carers in NSW.

Reviews are part of making sure:

• children and young people are safe in your care
• you continue to meet authorisation requirements
• you feel supported in your role
• any training or development needs are identified early
• changes in your household are understood and considered
• concerns or issues can be discussed early, before they grow

Reviews are also a chance for you to provide feedback, raise concerns and talk about what support you may need.

Your first-year review

All carers have a review at the end of their first year of authorisation, whether through DCJ or a non-government agency.

This is usually a supportive conversation with your caseworker.

It may include:

• sharing feedback about how the year has gone
• discussing what has worked well and what has been challenging
• reviewing any placements you have supported
• checking understanding of the Code of Conduct for authorised carers
• reviewing your Carer Development Plan
• identifying any training or support needs
• noting any changes in your household or circumstances
• planning your next steps as a carer

This review is designed to feel like a professional and supportive conversation about your role and ongoing needs.

Annual reviews

After your first year, carer reviews usually occur every 12 months.

A review may happen sooner if there are significant changes, such as:

• changes in your household
• concerns about a placement or stability
• safety or compliance issues that need follow-up

If anything changes in your circumstances, it is important to let your caseworker know early. Early communication helps ensure support can be provided quickly and issues are addressed before they escalate.

The five-year authorisation review

Every five years, DCJ carers complete a more detailed authorisation review.

This process may include:

• NSW criminal record checks for you and any household member aged 18 and over
• review of relevant ChildStory records
• a medical assessment or health review

These checks help ensure children and young people continue to be cared for in safe and stable homes.

Your caseworker will explain what is required and support you through the process.

If your circumstances change

It is important to let your caseworker know if anything changes in your household or personal circumstances.

This may include:

• new people moving into your home
• changes in relationships or family structure
• health changes
• significant life events or stressors

Changes do not automatically affect your authorisation. They are simply reviewed to ensure ongoing safety and support for children in care.

Open communication helps maintain trust, safety and stability for everyone involved.

What happens if authorisation changes or ends?

In some situations, a decision may be made to change or end a carer’s authorisation.

If this happens, you will receive written notice explaining:

• the reasons for the decision
• your rights and options
• what steps you can take next

Authorisation may change or end if:

• you choose to stop being a carer
• a medical assessment indicates you are no longer able to provide care
• there has been a serious breach of the Code of Conduct for authorised carers
• an investigation recommends cancellation
• your home is assessed as no longer suitable or safe

This can be a difficult experience. Support is available to help you understand the process and your options.

Your authorisation status will be recorded in the NSW Carers Register. 

How to appeal a decision

If you disagree with a decision about your authorisation, you can:

1. Request an internal review

Ask your agency to review the decision.

2. Seek an independent review

If you are still not satisfied, you can apply to the NSW Civil and Administrative Tribunal (NCAT).

• Website: ncat.nsw.gov.au
• Phone: 1300 006 228

Support during an appeal

You may also be able to access advice and advocacy:

• Legal or financial assistance (for eligible DCJ carers)
• Carers for Kids NSW – 1300 782 975
• AbSec– 1800 888 698

Your wellbeing matters

Carer reviews are not only about meeting standards. They are also an opportunity to reflect on your experience and support needs.

They can help you:

• recognise your strengths as a carer
• identify where you may need more support
• talk openly about challenges
• plan for your learning and development
• stay connected with your caseworker and supports

Caring for children and young people can be meaningful and rewarding, but also emotionally demanding.

If you are unsure about expectations or finding things difficult, it is always okay to ask for help early. Support is easier to provide before challenges build up.

Frequently asked questions

Will a review affect my ability to keep being a carer?

Reviews are designed to support safe and sustainable caring. Most carers continue their authorisation with ongoing support.

Do I need to prepare for a review?

Your caseworker will guide you, but it can help to reflect on your experiences, any changes in your household, and any support you may need.  

Can I raise concerns during a review?

Yes. Reviews are a safe space to talk about what is working well and what needs attention.

What if I disagree with a decision?

You can request a review of the decision and, if needed, seek an independent review through NCAT, ncat.nsw.gov.au, phone: 1300 006 228.

Will I be supported during the process?

Yes. Your caseworker and support organisations such as Carers for Kids NSW (phone; 1300 782 975) or for Aboriginal carers or carers of Aboriginal children AbSec(phone; 1800 888 698) can help you understand and navigate the process.