Inside OneCX program

Find the latest news, updates and insights from the OneCX program team and other agencies across the NSW Government.

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illustration of an arrow hitting a target, amongst a mobile, tablet and monitor screen

The NSW Government Digital Channels Search and Personalisation team has been exploring location-based…

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Illustration, website content audit with icons overlaying screen

Not sure how to run a website content audit? These steps will help guide you through the process, to check how…

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Cartoon hand holding smartphone, displaying graphs

NSW Government Digital Channels uses Google Analytics 360 data to help inform and improve our website. Find out…

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Colourful illustration of 3 people performing visual digital testing of computer screen

The NSW Digital Channels Quality Assurance team is leveraging AI (artificial intelligence) technology to reduce…

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A group of people standing at a desk using post it notes in planning meeting.

There has never been a more important time for government to present data openly and clearly to inform and…

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Man standing inside bus with a mobile phone

Maria Leonardis is the DCS Digital Channel’s team Content Manager. Here, she…

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Group of people working at office desk

Usability testing is a way to evaluate a product or product feature by testing it on users. We do this by…

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A female using a mobile phone to sign in at a COVID Safe cafe

As NSW began to tackle the COVID-19 pandemic in March 2020, the NSW Government Digital Channels team built a…

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