Inside OneCX program

Find the latest news, updates and insights from the OneCX program team and other agencies across the NSW Government.

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Female worker on a zoom call
Ways of working
Michelle Weaver and Jessica Duong
11 Oct 2022
Engaging with government on a major digital transformation

The OneCX program is a major digital transformation project for NSW Government. Meaningful engagement with…

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illustration of an arrow hitting a target, amongst a mobile, tablet and monitor screen
Roadmap update
Vipul Patel
1 Mar 2022
Personalisation matters: bringing the most relevant content to every user

The NSW Government Digital Channels Search and Personalisation team has been exploring location-based…

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Group of people working at office desk
Ways of working
Rika Johnander
28 Jan 2021
Lessons learnt from user testing our beta product

Usability testing is a way to evaluate a product or product feature by testing it on users. We do this by…

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Man attaching sticky note to task board in the office
Migration
Megan Tiatia
15 Jan 2021
We moved our corporate site to nsw.gov.au (and here’s what we learnt)

In April 2020, the Department of Customer Service (DCS) website was one of the first to be consolidated into…

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