Report an issue to Liquor & Gaming NSW

Tell us about potential breaches of liquor and gambling laws or noise concerns about a licensed venue or operator. 

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Tell us about the issue

Please share as much detail as you can about the issue so that we can help look into it. Provide time and date of disputed winning and evidence of contacting casinos. Additionally, L&GNSW does not arbitrate to secure a financial outcome in respect of disputes.

If required, the details may be shared with other government agencies under the Gaming and Liquor Administration Act. 

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If it’s an emergency, dial Triple Zero (000)

Tell us about the issue

Please share as much detail as you can about the issue so that we can help look into it. If required, the details may be shared with other government agencies under the Gaming and Liquor Administration Act. 

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If it’s an emergency, dial Triple Zero (000)

What is the issue?

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We may be able to help depending on your issue.

  • If your issue is related to a venue that is a member of ClubNSW, please contact ClubsNSW. 
  • If your issue is related to a venue that is NOT a member of ClubSNSW, please continue to fill out the form so we can investigate it.

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We may be able to help depending on your issue.

  • If your issue is related to self exclusion, please refer to voluntary restraint to not gamble.
  • If your issue is related to all other exclusions such as non-voluntary barring or banning orders, please continue to fill out the form so we can investigate it.

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We may be able to help depending on your issue.

  • If your issue is about toilet facilities of DA/Development consent compliance, please contact your local council.
  • If your issue is about smoking, please contact NSW Health.
  • If your issue is about free water or anything else, please continue to fill out the form so we can investigate it.

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We may be able to help depending on your issue.

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We may be able to help depending on your issue.

  • If your issue is related to terms and conditions, please contact Fair Trading and independent legal advice.
  • If your issue is related to betting accounts, closure, payouts or withdrawals disputes, please continue to fill out the form so we can investigate it.

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We may be able to help depending on your issue.

  • If your issue is related to online slots, online casinos, please contact the Australian Communications and Media Authority (ACMA).
  • If your issue is related to gaming machine advertising (web/socials/email/post), gaming machine signage, or tiered loyalty programs (loyalty schemes), please continue to fill out the form so we can investigate it.

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We may be able to help depending on your issue.

  • If your issue is related to terms and conditions, please contact Fair Trading and independent legal advice.
  • If your issue is related to all other lottery/ Keno payouts and withdrawal of winnings disputes, please continue to fill out the form so we can investigate it.
Please provide relevant information about the issue. Do not include any personal information if you want to remain anonymous. 

Where did the issue happen?

Select the business from the drop-down list by typing the name or liquor licence number. You can find a liquor licence number on the Service NSW website.
If you can't find the business in the list, please enter its full name and suburb here.
This can assist in gathering evidence, such as CCTV footage. Let us know if it happened online or in person. If relevant, specify the areas such as venue’s bar, gaming room, entrance, or outdoor seating section. If the issue relates to a website, please share the URL here.

When did the issue happen?

Is this a recurring issue?

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Where possible, providing specific dates and times will help us look into your issue.

For example, 8 December 2022 would be 08/12/22.
For example, 12:00 PM.
For example, 8 December 2022 would be 08/12/22.
For example, 12:00 PM.
For example, 8 December 2022 would be 08/12/22.
For example, 12:00 PM.
For example, 8 December 2022 would be 08/12/22.
For example, 12:00 PM.
Let us know if this happens on a regular basis such as daily, weekly or fortnightly.

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Unfortunately, we can't help with this issue.

This issue is not handled by Liquor and Gaming NSW. For issues related to online casinos or unlicensed online gambling sites, please contact Australian Communications and Media Authority (ACMA).

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Unfortunately, we can't help with this issue.

This issue is not handled by Liquor and Gaming NSW.

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Unfortunately, we can't help with this issue.

This issue is not handled by Liquor and Gaming NSW. For issues related to criminal activity, please contact NSW Police.

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Unfortunately, we can't help with this issue.

This issue is not handled by Liquor and Gaming NSW. For issues related to money laundering, please contact NSW Police.

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Unfortunately, we can't help with this issue.

This issue is not handled by Liquor and Gaming NSW. For issues related to customer service, please contact the venue.

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Unfortunately, we can't help with this issue.

This issue is not handled by Liquor and Gaming NSW. For issues related to CSE licence, please refer to Casino special employee licence.

Alternatively, please email lgnsw.approvals@liquorandgaming.nsw.gov.au for all CSE applications, including changes in details and licence renewal.

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Unfortunately, we can't help with this issue.

This issue is not handled by Liquor and Gaming NSW. For issues related to lotteries and fundraising run by the community, please contact Fair Trading.

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Unfortunately, we can't help with this issue.

This issue is not handled by Liquor and Gaming NSW. For issues related to tournaments for poker, please contact NSW Police.

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Unfortunately, we can't help with this issue.

This issue is not handled by Liquor and Gaming NSW.

  • For issues related the alcohol free zones, please contact the local council.
  • For issues related to antisocial behaviour, please contact NSW Police.

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Unfortunately, we can't help with this issue.

This issue is not handled by Liquor and Gaming NSW. For other delivery issues, please contact the alcohol provider.

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Reporting noise related issues?

For issues related to noise, please report them via the report a noise issue form.

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