Electronic check-in

Check-in is no longer required by staff and customers when they enter premises.

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Rules for occupiers of premises

It is no longer mandatory for visitors to check-in when visiting premises, however if you are the occupier of a premise you may choose to make QR code check-in a condition of entry.

If you require check-in at your premises you should take reasonable steps to ensure people can provide their contact details when they enter. For example, you should

  • display your QR codes in prominent locations
  • remind people to check in when entering your premises
  • where possible, keep an eye out for new people who have entered your premises
  • ask to see the ‘green tick’ on the Service NSW app and check it relates to your premises.

If you require check-in at your premises and it is not possible for a person to check-in using a device, you should provide an alternate sign-in method. The alternate sign-in method should record the contact details of the person and it is recommended it be kept available for a minimum period of 28 days to provide to NSW Health if requested.

If you receive a request from an authorised contact tracer, you must provide the information requested.

If you have made QR codes a condition of entry and a person refuses to check in at your premises, you may refuse entry to them. It is a matter for the occupier of each premises to exercise judgement on what is appropriate for your premises and for the wellbeing of your staff and customers.

If you intend to refuse entry, you should first ensure you have spoken to the person and understand their circumstances.

For people entering premises

If check-in is required at a premises and you cannot check-in electronically or it would be unsafe to check-in electronically (for example, due to work health and safety requirements at the premises), you can provide your contact details directly to the occupier of the premises.

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