Proof of COVID-19 vaccination advice for businesses
As we reopen NSW, people aged 16 and over will only be permitted to enter certain venues or settings if they are fully vaccinated or have a medical exemption. In some venues, children under 16 will have to be accompanied by a fully vaccinated member of their household to enter. There are several options to show proof of COVID-19 vaccination.
Which settings will require proof of full COVID-19 vaccination?
Anyone aged 16 or over will need to be fully vaccinated (or have an exemption) to enter most venues including:
- hospitality venues
- non-critical retail stores
- personal services
- sporting, recreation and entertainment facilities and events.
Critical retail such as supermarkets or pharmacies will still be accessible for people who are not fully vaccinated.
How can customers, staff and visitors show proof of their COVID-19 vaccination status?
Once fully vaccinated (2 doses) with an approved COVID-19 vaccine, there are several options to access and share proof of COVID-19 vaccination:
- COVID-19 digital certificate can be accessed through the Express Plus Medicare mobile app or Medicare online account through myGov. The COVID-19 digital certificate can be added to a smartphone wallet or similar. Visit Services Australia for instructions.
- An immunisation history statement can be accessed from My Health Record. Visit Services Australia for instructions.
- Printed version of the COVID-19 digital certificate or immunisation history statement (available through myGov).
- COVID-19 digital certificate can also be added to a Service NSW app and shared as part of a QR check-in. Find out more about the Service NSW app.
For people not eligible for Medicare:
- Add a COVID-19 digital certificate to a smartphone wallet or similar using the Individual Healthcare Identifiers service (IHI service) through myGov.
- Contact the Australian Immunisation Register and ask for an immunisation history statement to be posted. It can take up to 14 days to arrive.
For people without a smartphone or online access:
If you can’t get proof online, your vaccination provider can print your immunisation history statement for you.
You can also contact the Australian Immunisation Register and ask for your immunisation history statement or COVID-19 digital certificate to be posted to you. It can take up to 14 days for your statement or certificate to arrive.
For people with a medical exemption:
If you have a medical reason for not receiving the COVID-19 vaccination, you will require one of the following:
- NSW Health medical contraindication form completed by a registered medical practitioner.
- Medical clearance notice issued by NSW Health.
Penalties may apply for making or presenting a fake form of proof of vaccination.
Am I responsible for ensuring only vaccinated staff, customers and visitors attend my business?
Businesses (but not businesses that are critical retail premises) are responsible for taking reasonable steps to prevent unvaccinated people entering your premises.
For example, you could:
- Ensure posters outlining vaccination requirements and Service NSW QR codes are clearly visible.
- Train staff on ways to check proof of COVID-19 vaccination status (or a valid exemption) and what to do if someone refuses to be checked or is not vaccinated.
- Remind customers of vaccination requirements in marketing materials and when taking and confirming bookings.
- Consider ways for non-vaccinated customers to purchase products online.
- Checking vaccination status upon entry where practical.
Can businesses force an unvaccinated customer to leave the premises?
There are public health orders in place that require a person to be vaccinated in certain indoor areas and public outdoor gatherings in NSW, unless an exemption applies.
If the occupier of the premises believes that a person does not have a valid exemption, the occupier can ask the person to leave the premises. If the person refuses, the occupier of the premises can notify the police.