Amusement and play centres | COVID-19 Safety Plan

Safety Plan for amusement and play centres.

Follow the steps below to ensure your business, staff and customers stay COVID Safe. 

Keep your business COVID Safe

Under WHS law, all employers or businesses are required to assess and manage the risk of COVID-19 to workers and others in the work environment.

To understand the risks to workers and other persons, employers must consider the risks associated with COVID-19 in the context of their workplace, including the physical layout, the work carried out at the workplace and interactions between workers and other persons who attend the workplace.

Employers are then required to implement reasonably practicable control measures to manage the risks of COVID-19 specific to their workplace (this may include a vaccination requirement for workers). Visit SafeWork NSW for more information.

Employers and businesses must also ensure they comply with any mandatory requirements under NSW public health orders.

Developing your COVID-19 Safety Plan

This COVID-19 Safety Plan template outlines actions you can consider taking to minimise the risk of a person with COVID-19 entering the workplace and spreading it to other people. 

There may be other actions you take to manage the risk of COVID-19 in your workplace, based on your specific environment and hazards. It’s up to each workplace to identify appropriate control measures and to comply with public health orders and WHS law.

Employers should consult with workers in developing their COVID-19 Safety Plan and share it with them when it is finalised.

How to complete the COVID-19 Safety Plan

Fill in your business details and select your business type.

You may need to review current NSW Health guidance on the following areas before completing your plan:

Following your risk assessment, outline the actions you will take in each section to manage the risk of COVID-19 in your workplace.

Once you complete the COVID-19 Safety Plan, select the print button to print the plan or save as a portable document format (PDF). 

Remember to keep a copy of your COVID-19 Safety Plan on your premises.

Keep your COVID-19 Safety Plan up to date

It’s important to monitor the evolving rules and restrictions and keep your COVID-19 Safety Plan up to date. 

Employers should continually assess the health and safety risks to their workers and others in the work environment, and implement control measures as required.

Effective 24 December 2021

Business details

If your business has multiple premises, complete a Safety Plan for each location.
Wellbeing of staff and customers

Exclude staff and customers who are unwell from the premises.

Provide staff with information and training on COVID-19, including COVID-19 vaccination, when to get tested, physical distancing, wearing masks and cleaning. 
Display conditions of entry such as requirements to stay away if unwell. 
Businesses can require proof of COVID-19 vaccination in line with their COVID-19 vaccination policy.
Physical distancing
Consider implementing a time-based booking or ticketing system to manage crowding if this is likely to occur. Promote online ticket purchasing and electronic ticket checking where available.

Support 1.5m physical distancing where possible, including:

  • at points of mixing or queuing such as ticketing areas and food/drink areas
  • between seated groups
  • between staff.
Minimise mingling of different groups of people where possible, particularly people aged under 16 who may not yet be fully vaccinated.
Equipment and play areas that result in significant close contact between children or are difficult to clean should be shut (e.g. ball pits).

Avoid congestion of people in specific areas where possible such as popular rides/games.

Use separate doors or rope barriers to mark entry and exit points wherever practical.
Have strategies in place to manage gatherings that may occur immediately outside the premises.
Review the 'COVID-19 guidance on ventilation’ available at and consider which measures are relevant to your premises before completing this COVID-19 Safety Plan.
Use outdoor settings wherever possible.
In indoor areas, increase natural ventilation by opening windows and doors where possible.
In indoor areas, increase mechanical ventilation where possible by optimising air conditioning or other system settings (such as by maximising the intake of outside air and reducing or avoiding recirculation of air).
Ensure mechanical ventilation systems are regularly maintained to optimise performance (for example through regular filter cleaning or filter changes).
Consider consulting relevant experts such as building owners or facility managers, ventilation engineers and industrial or occupational hygienists to optimise indoor ventilation.
Hygiene and cleaning

Face masks must be worn by staff and customers aged over 12 in indoor areas, unless exempt. 

Note: People engaging in physical exercise are exempt.

Adopt good hand hygiene practices. Have hand sanitiser at key points around the facility.

Ensure bathrooms are well stocked with hand soap and paper towels or hand dryers.

Clean frequently used indoor hard surface areas (including children’s play areas) at least daily with detergent/disinfectant. Clean frequently touched areas and surfaces several times per day.

Record keeping
Consider having a NSW Government QR code available so that workers and customers can check in using the Service NSW app, to support contact tracing if a person with COVID-19 visits the premises.
Review the 'guidance for businesses with a worker who tests positive for COVID-19' available at and have protocols in place in the event that a worker who tests positive for COVID-19 has been in the workplace.
Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 13 10 50 if a worker has tested positive. Visit for more information.

Now that you have finished, select the print button to print the plan or save as a PDF. 


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