Business helplines and other support

Personalised support for your business

A Service NSW Business Concierge can help you if your business has been impacted by the COVID-19 crisis.

They can provide tailored help including introducing you to specialised support and advisory services.

Request a Business Concierge

Service NSW COVID-19 Assistance Finder

Business owners experiencing difficulties due to COVID-19 can find the benefits, rebates and concessions available to them using the Service NSW COVID-19 Assistance Finder.

The Assistance Finder is an easy-to-use online tool that lists the options for financial support best suited to your circumstances.

COVID-19 Assistance Finder

Fee-free training in infection prevention and control

The NSW and Commonwealth Governments are funding fee-free nationally accredited infection prevention and control training.

This training provides workers with the skills needed to follow organisational infection prevention and control policies and procedures.

Training places will be available across a variety of industries. Funding is planned to be prioritised to increase infection control skill levels in sectors such as aged care, as well as for workers in:

• retail
• tourism
• transport and logistics
• hospitality
• cleaning and security services industries.

Find out more about eligibility and training providers.

Business Connect for small business 

If your business has been affected by COVID-19 or bushfires, you can access free business guidance and skills training.

Business Connect offers:

• professional, personal and confidential advice from a Business Connect advisor to start or grow your business
• webinars, online workshops and events to develop your business skills and support your business success
• an online toolkit with on demand webinars, podcasts and videos on a range of small business topics to support you to start, run, grow or adapt your business.

Visit Business Connect

Fee-free TAFE courses online

NSW residents can access a number of fee-free short courses to gain skills across a ranges of industries.

Courses include:

• practical business skills
• enhance your digital impact
• improve leadership performance
• develop administration skills
• grow health and medical knowledge.

Find TAFE courses

Mentally healthy workplaces

Staff and business benefit when people keep mentally healthy at work through a more engaged and productive workforce

Find out more about the benefits of a mentally healthy workplace.

Other resources:

• SafeWork NSW provides links to available mental health training and further resources.
• Beyond Blue has information specifically for people running a small business from home.

Keeping your business running through a crisis

An Australian Government step-by-step guide to continuing your business.

Supply chains

Businesses with critical supply chains should focus on strategies and on the priorities that will carry supply chains through this period with minimal impact on customer satisfaction and the overall bottom line. 

The Australasian Supply Chain Institute (ASCI) has developed a Professional Development Program  to allow for sharing and learning of COVID-19 best practice responses in the community. 

Upcoming events include free virtual programs available on demand until October 2020.

Australasian Supply Chain Institute events

The Supply Chain and Logistics Association of Australia (SCLAA) and KPMG Australia can also provide insight into managing supply chains during the pandemic.

Help harvest NSW

The NSW Government is connecting agribusiness with skilled and unskilled seasonal workers. Help former staff find seasonal employment opportunities with farm producers and agribusiness during COVID-19.