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How to make your retail space COVID safe

What you need to know to make your retail space safe, look after your employees and give your customers confidence to shop with you.

Get your workplace COVID safe and staff ready

Start preparing now for staff to return to a safe, healthy and hygienic work environment.

Have symptoms?

Come forward and get tested even if you only have mild symptoms like a cough. You can help stop the spread of COVID-19 in the community.

What employers need to do

  • Allow each customer 4 square metres of space
  • Monitor and control the number of customers in your premises at all times.

  • Put systems in place, such as clear queue markers outside your premises and at checkouts and counters, to help keep your customers comfortable.
  • Consider physical, distance or other engineering controls, such as screens,  to protect staff and customers at social interaction points.

  • Cleaning and disinfecting surfaces are the most effective ways of removing the COVID-19 virus from your premises.
  • Have a cleaning and disinfecting schedule in place
  • Pay particular attention to all high contact areas such as
    • doors and handles
    • point of sale devices
    • counters and displays
    • kiosks
    • trolleys and shopping baskets
    • lifts – interior and exterior call buttons
    • handrails on stairs and escalators.

  • Have hand sanitiser near the entrance of your store, at the cash register and next to any other high-contact points such as shopping baskets and trolley collection areas. Make sure hand sanitiser is at a height and in a position where it cannot be reached by small children.
  • Encourage customers to use the sanitiser as it will show them that you are looking after their health and helping to stop the spread of coronavirus.

  • Encourage cashless transactions such as tap and go, to reduce contact.

What all staff need to do

  • Stay home if you are sick, even if your symptoms are minor.
  • Avoid touching your mouth, eyes, and nose with unwashed (or gloved) hands.
  • Regularly clean your hands thoroughly for at least 20 seconds using soap and water, or alcohol based hand rub.
  • When you cough and sneeze cover your nose and mouth with a tissue or a flexed elbow. Put tissues in the bin.
  • Avoid close contact with anyone with cold or flu-like symptoms.
  • Stay 1.5 metre away from others (two arms length).
  • Seek medical advice if you have a fever, cough, sore throat or shortness of breath (call your doctor or healthdirect on 1800 022 222).

SafeWork NSW guidance for workplaces

SafeWork NSW has information to help businesses comply with their obligations under the Work Health and Safety Act 2011 during the COVID-19 (coronavirus) outbreak.

SafeWork NSW hub

Resource kit for retailers

SafeWork Australia provides resources for business to download and display in their workplaces, including:

  • checklists
  • infographics
  • fact sheets for industry
  • posters on handwashing, hygiene and physical distancing.

COVID-19 resource kit

Last updated: 12 May 2020

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