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QR codes and contactless record keeping

Collecting customer details for contact tracing with a contactless method such as a QR code will help keep customers and staff safe.

Helping business get back to work

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Checking into venues

Some COVID-19 Safety Plans require businesses and organisations to collect customer and/or visitor details.

Collecting this information will make contact tracing more efficient, if it becomes necessary.

If required to collect details:

  • keep the name and mobile number or email address of the customer/visitor for at least 28 days
  • records must be stored confidentially and securely 
  • cooperate with NSW Health if contacted in relation to a positive case of COVID-19, and notify SafeWork NSW on 13 10 50.

Using QR codes to collect customer details

Some businesses are using QR codes to collect customer details. 

A QR code is just like a barcode, with information that can be read by a smart phone camera.

QR codes are convenient for businesses and customers. They provide a hygienic, contactless way of signing in to a venue.

Setting up a QR code check in 

  1. Find a QR code guest registration service by searching online or if you have an IT services provider, ask them for advice. Read the terms and conditions carefully, paying particular attention to:
    • pricing and payment details
    • privacy policies
    • length of contract and how to cancel the service
    • how the data is stored and how you can access it when required
  2. Sign up with a service and download your unique QR code.
  3. Display the code at the entrance to your venue so customers can access it easily. You may want to have a staff member or your COVID-19 Safe Hygiene Marshall nearby who can assist customers and confirm they have checked in.
  4. If any customers are unable to use the QR code, have an alternative check in method available, such as an SMS service or manual check in with a staff member.

Checking in with a QR code

  1. When a customer arrives at a venue, they hover their phone camera over the code
  2. The smartphone reads the code and goes to a sign in page.
  3. When the check in is complete, you have a collection of customer records you can share with NSW Health. 


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