Checking into venues
Some COVID-19 Safety Plans require businesses and organisations to collect customer and/or visitor details.
Collecting this information will make contact tracing more efficient, if it becomes necessary.
If required to collect details:
- keep the name and mobile number or email address of the customer/visitor for at least 28 days
- records must be stored confidentially and securely
cooperate with NSW Health if contacted in relation to a positive case of COVID-19, and notify SafeWork NSW on 13 10 50.
Using QR codes to collect customer details
Some businesses are using QR codes to collect customer details.
A QR code is just like a barcode, with information that can be read by a smart phone camera.
QR codes are convenient for businesses and customers. They provide a hygienic, contactless way of signing in to a venue.
Setting up a QR code check in
- Find a QR code guest registration service by searching online or if you have an IT services provider, ask them for advice. Read the terms and conditions carefully, paying particular attention to:
- pricing and payment details
- privacy policies
- length of contract and how to cancel the service
- how the data is stored and how you can access it when required
- Sign up with a service and download your unique QR code.
- Display the code at the entrance to your venue so customers can access it easily. You may want to have a staff member or your COVID-19 Safe Hygiene Marshall nearby who can assist customers and confirm they have checked in.
- If any customers are unable to use the QR code, have an alternative check in method available, such as an SMS service or manual check in with a staff member.
Checking in with a QR code
- When a customer arrives at a venue, they hover their phone camera over the code
- The smartphone reads the code and goes to a sign in page.
- When the check in is complete, you have a collection of customer records you can share with NSW Health.