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Zoos, reptile parks and aquariums

Resources and guidance on how to complete a COVID-19 Safety Plan, register and stay in business.

Electronic check-in is mandatory

Patron check-in at zoos, reptile parks and aquariums must be completed using electronic methods  such as a QR code.

The Service NSW COVID Safe Check-in is strongly recommended as a free, secure and convenient system, but any electronic method that meets the record keeping requirements can be used.

How many people are allowed

Full details are provided in the physical distancing section of the COVID-19 Safety Plan.


Activity at zoos, reptile parks and aquariums Maximum capacity summary

Capacity must not exceed one visitor per 2 square metres of publicly accessible space (excluding staff). Children count towards the capacity limit.

In Greater Sydney, indoor areas must not exceed one person per 4 square metres of publicly accessible space.

Note: ‘Greater Sydney’ means Greater Sydney as defined by the Public Health (COVID-19 Restrictions on Gathering and Movement) Order (No 7) 2020.


COVID-19 Safety Plans are mandatory

Under Public Health Orders all zoos, reptile parks and aquariums must complete a COVID-19 Safety Plan.

Businesses should also consider the benefits of registering as COVID Safe.

Complete the plan in consultation with staff, then share it with them.

Keep your plan up to date

You may need to update the plan in the future, as restrictions and advice changes.

You will need to have an up to date plan at your premises at all times and be able to show it to an authorised officer if requested.

Your COVID-19 Safety Plan

You can either:

  • use the provided COVID-19 Safety Plan to address the checklist of matters for zoos, reptile parks and aquariums
  • keep using your existing plan, if you have one, after making sure it includes all the items in the provided COVID-19 Safety Plan.

Complete a COVID-19 Safety Plan


Things to note:

Register as a COVID Safe business

If you've completed your COVID-19 Safety Plan, you can register as COVID Safe.

Register as a COVID Safe business


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