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Aged care and vulnerable people

Visiting aged care facilities and how to lower the risk of COVID-19 exposure if you are older, have a compromised immune system or chronic medical condition.

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COVID-19 rules and restrictions

Learn more about COVID-19 rules and restrictions

Visiting residential aged care facilities

Restrictions on visitor entry into residential care facilities and wearing of masks is advised by NSW Health when additional precautions are needed or a concerns notice is issued that affects travel from interstate

Greater Sydney restrictions

In Greater Sydney including the Blue Mountains, Central Coast, Wollongong and Shellharbour, you may only visit aged care and disability facilities

  • if you are providing an essential caring function
  • to visit a person who is close to the end of their life.

Regional and rural NSW

If you live outside Greater Sydney, avoid non-essential visits to aged care and disability facilities. If you are permitted to visit under the rules where you live, wear a face mask and limit visits to two people per day.

Before you visit

NSW Health provides information for visitors, residents and staff of residential aged care facilities.

Before you visit, check NSW Health advice for

You should also find out the current arrangements in place for any facility you plan to visit. 

Protect yourself and others

If you are a vulnerable or older person you may be more at risk of COVID-19. There are steps you can take to lower the risk to yourself.

  • avoid unnecessary travel
  • avoid close contact with anyone with cold or flu-like symptoms, including;
    • fever (37.5 ° or higher)
    • cough
    • sore or scratchy throat
    • shortness of breath
    • runny nose
    • loss of smell or
    • loss of taste
  • consider having your groceries and medications delivered to your home
  • clean and disinfect surfaces regularly
  • frequently wash your hands thoroughly for at least 20 seconds with soap and water, or an alcohol-based hand rub
  • cover your nose and mouth when coughing and sneezing with tissue or a flexed elbow
  • get vaccinated against COVID-19.

Tips for coping during COVID-19

There are things you can do to help you stay mentally and physically healthy during COVID-19 pandemic.

  • Find ways to keep in touch – use the phone or email to have daily conversations with your family or friends.
  • Keep an eye on your diet – make sure that you eat healthy and regular meals. Consider delivery of fresh produce. If you need help with shopping, supermarkets are offering support services.
  • Keep your medical needs up to date – make sure that you continue to go to your regular medical appointments and remember to maintain your medications. Ask your GP and chemist for assistance.
  • Read information from official sources – make sure you get information from official sources such as the NSW Government and the Australian Government.

Information and services on COVID-19

Explore the support services and information available to people who are vulnerable and their carers.

Phone contacts

National Coronavirus Helpline 1800 02 00 80 (operates 24/7) for information on COVID-19. 

Older Persons COVID-19 Support Line 1800 17 18 66 (Monday to Friday, 8.30am to 6pm) provides information and support to senior Australians, their families and carers.

Ageing and Disability Abuse Helpline 1800 62 82 21 if you have any concerns about abuse, neglect or exploitation.


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