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Cinemas, theatres, concert halls, drive-in cinemas

Develop a COVID-19 Safety Plan for your venue to help you create and maintain a safe environment for you, your workers and your visitors.

Helping business get back to work

On this page

Under Public Health Orders you must have a COVID-19 Safety Plan for how your business will keep your customers and workers safe.

You can either:

Updating your plan

You may need to update the plan in the future, as restrictions and advice changes.

The plan available on this page will always be the most recent.

If you have registered as a COVID Safe business online and you update your safety plan, you do not need to register again.

Checklist of matters to be addressed in your COVID-19 Safety Plan

  • Exclude staff and customers who are unwell from the premises.
  • Provide staff with information and training on COVID-19, including when to get tested, physical distancing and cleaning.
  • Make staff aware of their leave entitlements if they are sick or required to self-isolate.
  • Display conditions of entry (website, social media, venue entry).
  • Consider whether appropriate cancellation or flexible booking is available where customers cancel due to COVID-19 factors (such as being unwell or awaiting test results).
  • Ensure COVID-19 Safety Plans are in place, where relevant, for:

  • Capacity must not exceed one person per 4 square metres of publicly accessible space (excluding staff).
  • Seated groups or individuals should be separated by 1-2 empty seats on both sides to support physical distancing. Develop strategies to achieve this, such as ticketing arrangements or blocked seating. If non-ticketed areas are being utilised, have strategies in place to ensure physical distancing between non-household groups.
  • If a venue has multiple theatres, consider staggering the start times of different shows to minimise crowding.
  • Reduce crowding wherever possible and promote physical distancing with markers on the floor in areas where people are asked to queue, such as for ticketing or to order food or drinks. Promote online ticket purchasing and electronic ticket checking where this is available. Use separate doors or rope barriers to mark the entry and exit wherever practical.
  • Consider strategies to manage crowding during an intermission, such as a longer intermission period, encouraging people to take their food or drinks back to their seated area, adding additional food and drink service points and allowing patrons to leave and return to the premises during this period.  
  • High energy dance, as well as singing and wind instruments, can spread COVID-19 if a participant is infected. Additional planning around these activities should be undertaken from a work health and safety perspective, including ensuring 3 metres distance from the audience.
  • Where reasonably practical, ensure staff maintain 1.5 metres physical distancing at all times, including at meal breaks and in office or meeting rooms.
  • Use telephone or video for essential staff meetings where practical.
  • Where reasonably practical, stagger start times and breaks for staff members to minimise the risk of close contact.
  • Consider physical barriers such as plexiglass around counters with high volume interactions with customers.
  • Review regular deliveries and request contactless delivery and invoicing where practical.
  • Have strategies in place to manage gatherings that may occur immediately outside the premises.
  • Coordinate with public transport, where reasonably practical, around strategies to minimise COVID-19 risks associated with transportation to and from the venue for larger shows, if crowding on public transport may occur.
  • Encourage private transport options to minimise crowding on public transport where practical. Consider whether parking options close to the venue could be discounted or included in the ticket price to support this.

  • Adopt good hand hygiene practices.
  • Ensure bathrooms are well stocked with hand soap and paper towels or hand dryers.
  • Have hand sanitiser at key points around the facility, such as entry and exit points.
  • Clean frequently used areas at least daily with detergent or disinfectant. Clean frequently touched areas and surfaces several times per day.
  • Maintain disinfectant solutions at an appropriate strength and use in accordance with the manufacturers’ instructions.
  • Develop strategies to address cleaning of very high-touch surfaces such as handles and chair arms. Consider having disinfectant wipes available for customers to use.
  • Staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.
  • Encourage contactless payment options.

  • Keep a record of name and a mobile number or email address for all staff, customers and contractors for a period of at least 28 days. For group bookings, one contact is sufficient to support contact tracing. Ensure records are used only for the purposes of tracing COVID-19 infections and are stored confidentially and securely.
  • Employers should make staff aware of the COVIDSafe app and the benefits of the app to support contact tracing if required.
  • Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 13 10 50.


It's free to become a COVID Safe business

Step 1

Download your COVID-19 Safety plan

Download, print and complete the COVID-19 Safety Plan: cinemas, theatres and concert halls (including drive-in cinemas) (PDF, 218.45 KB).


Step 2

Register as a COVID Safe business 

If you've completed and downloaded your COVID-19 Safety Plan, you can register your business as COVID Safe.

Register a COVID Safe business


Last updated: 24 July 2020

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