Under Public Health Orders, you must have a COVID-19 Safety Plan for how your business will keep your customers and workers safe.
You can either:
- use the COVID-19 Safety Plan: non-food markets (PDF, 224.41 KB) (including artisan, clothing and craft markets)
- develop your own plan to address the checklist of matters required on this page.
Updating your plan
You may need to update the plan in the future, as restrictions and advice changes.
The plan available on this page will always be the most recent.
If you have registered as a COVID Safe business online and you update your safety plan, you do not need to register again..
Checklist of matters to be addressed in your COVID-19 Safety Plan
- Exclude staff and customers who are unwell.
- Provide staff with information and training on COVID-19, including when to get tested, physical distancing and cleaning.
- Make staff aware of their leave entitlements if they are sick or required to self-isolate.
- Display conditions of entry (website, social media, entry points).
- Ensure COVID-19 Safety Plans are in place, where relevant, for:
- restaurants and cafes (for kiosks or food service venues).
- Calculate the floor area of the market space to determine the maximum number of people who can safely occupy the space (one customer per 4 square metres of space). Consider displaying signage at entrances with the maximum safe capacity to manage customer expectations.
- Put plans and systems in place to monitor and control the numbers of people on site at any given time to allow for physical distancing.
- Consider strategies to avoid congregation at entrances and exits.
- Develop strategies to control the flow of crowds, such as separate entry and exit points and uni-directional marking on the ground where practical.
- Develop strategies to reduce crowding wherever possible, such as markers on the floor where people are asked to queue.
- Consider barriers or other controls to ensure staff and visitors at interaction points stay at a safe distance or are separated by a barrier such as a rope, table or service counter.
- Consider strategies to avoid crowding if entertainers are performing. Singing and wind instruments can spread COVID-19 if a participant is infected. Additional planning around these activities should be undertaken from a work health and safety perspective, including ensuring 3 metres distance from the audience.
- Encourage workers to stay at stalls and to avoid interactions between stall workers (including at meal breaks), where reasonably practical.
- If seating is required, move or remove seating to comply with 1.5 metres of physical distance where possible.
- Review regular deliveries and request contactless delivery and invoicing where practical.
- Adopt good hand hygiene practices.
- Provide hand sanitiser at multiple locations throughout the marketplace, including entry and exit points.
- Ensure bathrooms are well stocked with hand soap and paper towels or hand dryers.
- Clean indoor hard surface areas frequented by staff or customers at least daily with detergent/disinfectant. Clean frequently touched areas and surfaces, including tables, several times per day with a detergent or disinfectant solution or wipe.
- Disinfectant solutions need to be maintained at an appropriate strength and used in accordance with the manufacturers’ instructions.
- If items are to be viewed, encourage visual inspection where practical. Provide hand washing facilities or hand sanitiser for customers to use before and after handling objects. Have detergent or disinfectant wipes available to wipe objects regularly, where practical.
- Consider removing printed pamphlets, and instead providing relevant information through digital channels such as email or website where practical.
- Limit the use of cash transactions by encouraging contactless payment options.
- If entry ticketing is required, consider electronic methods where this is possible.
- Staff should wear gloves when cleaning and wash hands thoroughly before and after with soap and water.
Become a COVID Safe business
Download your COVID-19 Safety plan
Download, print and complete the COVID-19 Safety Plan: non-food markets (PDF, 224.41 KB) (including artisan, clothing and craft markets).
Register as a COVID Safe business
If you've completed and downloaded your COVID-19 Safety Plan, you can register your business as COVID Safe.
Last updated: 30 June 2020