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Office environment (including call centres)

Develop a COVID-19 Safety Plan for your office environment to help get your business back to work.


On this page

Having a COVID-19 Safety Plan in place will help to protect your staff and visitors.

You can either:

Updating your plan

You may need to update the plan in the future, as restrictions and advice changes.

The plan available on this page will always be the most recent.

If you have registered as a COVID Safe business online and you update your safety plan, you do not need to register again.

Suggested checklist for your COVID-19 Safety Plan

  • Exclude staff, volunteers and visitors who are unwell.
  • Provide staff with information and training on COVID-19, including when to get tested, physical distancing and cleaning.
  • Make staff aware of their leave entitlements if they are sick or required to self-isolate.
  • Communicate regularly with staff to remind everyone that you should not attend work if unwell with respiratory symptoms or fever. Encourage testing of all staff with symptoms in line with advice from NSW Health. 

  • Assign workers to specific workstations. If this is not practical, workstations and shared office equipment should be wiped down with disinfectant surface wipes between users.
  • Use flexible working arrangements where possible, such as working from home or other locations. 
  • Consider physical, distance or other controls to protect staff and visitors at physical interaction points such as counters or service desks to maintain social distancing.
  • Where reasonably practical, ensure staff maintain 1.5 metres physical distancing at all times (including at meal breaks).
  • Use telephone or video platforms for essential meetings where practical.
  • Where reasonably practical, stagger start times and breaks for staff members to minimise the risk of close contact.
  • Review regular deliveries and request contactless delivery and invoicing where practical.
  • Most lifts can safely take 2 to 4 people providing people can stand apart; display signs near lifts to advise and recommend physical distancing.

  • Provide alcohol-based hand sanitiser at multiple locations throughout the workplace, including entry and exit points.
  • Provide disinfectant surface wipes to clean workstations and equipment such as phones, keyboard and mouse.
  • Clean surfaces thoroughly particularly all high contact areas such as doors, handles, kitchen surfaces, bathroom surfaces, printers and lifts with appropriate cleaning agents.
  • Ensure bathrooms are well stocked with hand soap and paper towels, and consider putting up posters with instructions on how to wash hands.
  • Clean frequently used areas at least daily with detergent or disinfectant Clean frequently touched areas and surfaces several times per day.
  • Maintain disinfectant solutions at an appropriate strength and use in accordance with the manufacturer's instructions.
  • Staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.

  • Keep a record of name and a mobile number or email address for all staff, volunteers, visitors and contractors for a period of at least 28 days. Ensure records are used only for the purposes of tracing COVID-19 infections and are stored confidentially and securely.
  • Make your staff and visitors aware of the COVIDSafe app and its benefits to support contact tracing if required. 
  • Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 13 10 50.

Become a COVID Safe business


Step 1

Download your COVID-19 Safety plan

Download, print and complete a COVID-19 Safety Plan: office environment including call centres (PDF, 224.02 KB) for your business.

Step 2

Register as a COVID Safe business 

If you've completed and downloaded your COVID-19 Safety Plan, you can register your business as COVID Safe.

Register a COVID Safe business



Last updated: 3 July 2020

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