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Retail and grocery

Develop a COVID-19 Safety Plan for your retail or grocery business to help you get back to work.

Helping business get back to work

On this page

Having a COVID-19 Safety Plan in place will help to protect your staff and customers.

You can either:

Updating your plan

You may need to update the plan in the future, as restrictions and advice changes.

The plan available on this page will always be the most recent.

If you have registered as a COVID Safe business online and you update your safety plan, you do not need to register again.

Suggested checklist for your COVID-19 Safety Plan

  • Prompt customers to physically distance and perform hand hygiene on entry, where practical.

  • Exclude staff and customers who are unwell. 

  • Provide staff with information and training on COVID-19, including when to get testedphysical distancing and cleaning.

  • Make staff aware of their leave entitlements if they are sick or required to self-isolate.

  • Display conditions of entry (website, social media, entry points).

  • Capacity must not exceed one customer per 4 square metres of publicly accessible space (except for supermarkets, markets that mainly sell food, or grocery stores).

  • Use separate doors or barriers to mark the entry and exit wherever practical.

  • Allow customers to click and collect, or purchase over the phone and pick up, where reasonably practical. Encourage this option for vulnerable people.
  • Reduce crowding wherever possible and promote physical distancing with markers on the floor in areas where people queue (such as at cashier terminals or for fitting rooms) or by visual cues, messages over loudspeakers or through staff monitoring.
  • Ensure staff maintain 1.5 metres physical distancing (including at meal breaks and in office and meeting rooms), where reasonably practical.
  • Assign workers to specific work stations, shopping zones or pay points where reasonably practical. 
  • Stagger start times and breaks for staff to minimise the risk of close contact, where reasonably practical. 
  • If physical distancing can only be achieved with fewer workers completing a task, allow for extra time rather than crowding, when this can be achieved.
  • Consider installing physical barriers in areas with high volume interactions with customers. For example, install plexiglass around counters.
  • Review regular deliveries and request contactless delivery and invoicing where practical.
  • Try to manage delivery times to minimise the number of vehicles and people in loading dock areas. Designate a space where they can carry out their duties at a safe distance. 
  • Have strategies in place to manage gatherings that may occur immediately outside the premises, if crowding may occure.
  • Put signs near lifts and passenger travelators directing customers and workers to maintain physical distancing wherever practical.

  • Adopt good hand hygiene practices.

  • Limit the use of cash transactions by encouraging contactless payment options where possible.

  • Minimise contact with returned items and encourage staff to sanitise or wash hands after receiving and handling goods. Depending on the returned item, clean with a detergent or disinfectant wipe where practical. 

  • Ensure bathrooms are well stocked with hand soap and paper towels or hand dryers.

  • Have hand sanitiser at key points around the shop, such as entry and exit points.

  • Indoor hard surface areas frequented by staff or customers must be cleaned at least daily with a detergent or disinfectant solution. Public bathrooms may need more frequent cleaning.

  • Frequently touched areas and surfaces must be cleaned several times per day with a detergent or disinfectant solution or wipe. Such surfaces include doors, handles, point of sale devices, fitting room areas, counters and displays, kiosks, trolleys, and lifts.

  • Maintain disinfectant solutions at an appropriate strength and use in accordance with the manufacturers’ instructions.

  • Remove product testers or samples from public access.

  • Staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.

  • Employers should make staff aware of the COVIDSafe app and the benefits of the app to support contact tracing if required. 

  • Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 13 10 50.


It's free to become a COVID Safe business

Step 1

Download your COVID-19 Safety plan

Download, print and complete a COVID-19 Safety Plan: retail and grocery (PDF, 222.78 KB for your business.


Step 2

Register as a COVID Safe business 

If you've completed and downloaded your COVID-19 Safety Plan, you can register your business as COVID Safe.

Register a COVID Safe business


Last updated: 24 July 2020

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