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Develop a COVID-19 Safety Plan to help you create and maintain a safe environment for you, your workers and your patrons and clients.

On this page

Under Public Health Orders, you must have a COVID-19 Safety Plan for how your business will keep your clients, patrons and workers safe.

You can either:

Updating your plan

You may need to update the plan in the future, as restrictions and advice changes.

The plan available on this page will always be the most recent.

If you have registered as a COVID Safe business online and you update your safety plan, you do not need to register again.

Checklist of matters to be addressed in your COVID-19 Safety Plan

  • Capacity must not exceed one person per 4 square metres of space (excluding service providers and staff).
  • Assign service providers separate work rooms or work stations/tables for the duration of their shift, where practical.
  • Assign lockers to patrons to avoid overcrowding and ensure social distancing measures are followed in changerooms. Lockers and locker keys should be wiped down and cleaned between clients.
  • Consider strategies to decrease risk of transmission, such as recommending patrons avoid face-to-face contact. Continue to provide condoms and water based lubricant in areas where used.
  • Reduce crowding wherever possible, and promote physical distancing with markers on the floor in areas where people may be asked to queue.
  • Ensure seating in waiting areas complies with physical distancing of 1.5 metres, rearrange if needed. Where premises have multiple waiting rooms, limit occupancy of each room where possible to one client per room.
  • Where possible, ensure service providers and staff maintain 1.5 metres physical distancing at all times including at meal breaks and in any offices or meeting rooms.
  • Use telephone or video for essential meetings where practical.
  • Where reasonably practical, stagger start times and breaks for service providers and staff.
  • Review regular deliveries and request contactless delivery/invoicing where practical.
  • Have strategies in place to manage gatherings that may occur immediately outside the premises.

  • Adopt and promote good hand hygiene practices for staff, patrons and clients.
  • Ensure messages are displayed throughout the venue encouraging patrons to regularly wash hands.
  • Ensure bathrooms are well stocked with hand soap and paper towels or hand dryers, including in room washing facilities.
  • Consider strategies to decrease risk of transmission, such as staff avoiding face-to-face contact. Continue to use condoms, gloves and dams where appropriate to provide services.
  • Ensure any toys and work equipment are cleaned with detergent and disinfectant between use.
  • Areas that have a high turnover of patrons (dark rooms, group rooms etc) should be cleaned regularly.
  • Any surfaces patrons frequently touch should be regularly cleaned with a detergent/disinfectant solution several times per day.
  • Venues should provide patrons with clean towels.
  • Towels and linen should be changed and laundered between clients.
  • Clean hard surface areas in areas frequented by service providers or clients at least daily with detergent/disinfectant. Clean frequently touched areas and surfaces several times per day with a detergent/disinfectant solution or wipe.
  • Maintain disinfectant solutions at an appropriate strength and used in accordance with the manufacturers’ instructions.
  • Ensure safer sex supplies, such as condoms and lube, are single use sachets where possible. 
  • Ensure that hand sanitiser is provided throughout the venue, with messages throughout the venue about showering and cleaning hands in between partners.
  • Remove books, magazines, pamphlets and iPads.
  • Service providers and staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.
  • Encourage contactless payment options and/or do not handle cash directly. Use disposable gloves to receive and count, or wash hands before and after with soap and water or hand sanitiser.

  • Keep a record of a name and a contact for all service providers, staff, patrons, clients and contractors for a period of at least 28 days. Ensure records are used only for the purposes of tracing COVID-19 infections and are stored confidentially and securely.
  • Make your service providers and staff aware of the COVIDSafe app and its benefits to support contact tracing if required.
  • Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 13 10 50.

Become a COVID Safe business


Step 1

Download your COVID-19 Safety plan

Download, print and complete the


Step 2

Register as a COVID Safe business 

If you've completed and downloaded your COVID-19 Safety Plan, you can register your business as COVID Safe.

Register a COVID Safe business



Last updated: 30 June 2020


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