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Theme parks and amusement centres

Develop a COVID-19 Safety Plan for your theme park or amusement centre, including pool halls and game arcades, to help you create and maintain a safe environment for you, your workers and your customers.

On this page

Under Public Health Orders, you must have a COVID-19 Safety Plan for how your business will keep your customers and workers safe.

You can either:

Updating your plan

You may need to update the plan in the future, as restrictions and advice changes.

The plan available on this page will always be the most recent.

If you have registered as a COVID Safe business online and you update your safety plan, you do not need to register again.

Checklist of matters to be addressed in your COVID-19 Safety Plan

  • Exclude staff and customers who are unwell from the premises.
  • Provide staff and volunteers with information and training on COVID-19, including when to get tested, physical distancing and cleaning.
  • Make staff aware of their leave entitlements if they are sick or required to self-isolate.
  • Display conditions of entry (website, social media, venue entry).
  • Consider whether appropriate cancellation or flexible booking is available where customers cancel due to COVID-19 factors (such as being unwell or awaiting test results).
  • Ensure COVID-19 Safety Plans are in place, where relevant, for:

  • Capacity must not exceed one person per 4 square metres of publicly accessible space (excluding staff). Theme parks, as a major recreational facility, have a maximum capacity of 500 (excluding staff).
  • Consider implementing a time-based booking or ticketing system to manage crowding. Promote online ticket purchasing and electronic ticket checking.
  • Have measures to support physical distancing at any events that may attract crowding, such as performances or popular rides/games.
  • Reduce crowding wherever possible and promote physical distancing with markers on the floor in areas where people are asked to queue, such as for ticketing, for rides/games or to order food or drinks. Use separate doors or rope barriers to mark the entry and exit wherever practical. If long lines for rides/games are anticipated, consider whether other measures could be implemented such as virtual queues.
  • Move or remove tables and seating to support 1.5 metres of physical distance where practical. Household or other close contacts do not need to physically distance.
  • Consider physical barriers such as plexiglass around counters with high volume interactions with customers.
  • Where reasonably practical, ensure staff maintain 1.5 metres physical distancing at all times including at meal breaks and in offices or meeting rooms.
  • Use telephone or video for essential staff meetings where practical.
  • Where reasonably practical, stagger start times and breaks for staff members to minimise the risk of close contact.
  • Review regular deliveries and request contactless delivery and invoicing where practical.
  • Have strategies in place to manage gatherings that may occur immediately outside the premises.
  • Coordinate with public transport, where reasonably practical, around strategies to minimise COVID-19 risks associated with transportation to and from larger capacity venues, if crowding on public transport may occur.
  • Encourage private transport options to minimise crowding on public transport where practical. Consider whether parking options close to the venue could be discounted or included in the ticket price to support this.

  • Adopt good hand hygiene practices.
  • Ensure bathrooms are well stocked with hand soap and paper towels or hand dryers.
  • Have hand sanistiser at key points around the centre, such as entry and exit points.
  • Clean frequently used indoor hard surface areas at least daily with detergent/disinfectant. Clean frequently touched areas and surfaces several times per day.
  • Develop strategies to address cleaning of very high-touch surfaces such as handrails, gaming equipment or pool cues. Consider having disinfectant wipes available for patrons to use in between games.
  • Maintain disinfectant solutions at an appropriate strength and use in accordance with the manufacturers’ instructions.
  • Staff should wear gloves when cleaning and wash hands thoroughly before and after with soap and water.
  • Encourage contactless payment options.

  • Keep a record of name and a mobile number or email address for all staff, customers and contractors for a period of at least 28 days. For group bookings, one contact is sufficient to support contact tracing. Ensure records are used only for the purposes of tracing COVID-19 infections and are stored confidentially and securely.

  • Employers should make staff aware of the COVIDSafe app and the benefits of the app to support contact tracing if required. 

  • Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 13 10 50.

Become a COVID Safe business


Step 1

Download your COVID-19 Safety plan

Download, print and complete the COVID-19 Safety Plan: theme parks and amusement centres (PDF, 224.73 KB)

Step 2

Register as a COVID Safe business 

If you've completed and downloaded your COVID-19 Safety Plan, you can register your business as COVID Safe.

Register a COVID Safe business



Last updated: 30 June 2020


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