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Zoos, reptile parks and aquariums

Develop a COVID-19 Safety Plan for your zoo, reptile park or aquarium to help get your business back to work.

On this page

Under Public Health Orders, you must have a COVID-19 Safety Plan for how your business will keep your customers and workers safe.

You can either:

Updating your plan

You may need to update the plan in the future, as restrictions and advice changes.

The plan available on this page will always be the most recent.

If you have registered as a COVID Safe business online and you update your safety plan, you do not need to register again.

Checklist of matters to be addressed in your COVID-19 Safety Plan

  • Capacity must not exceed one customer per 4 square metres of publicly accessible space (excluding staff).
  • Consider implementing a time-based booking or ticketing system during anticipated busy periods.
  • Use signage at entrances to communicate the maximum safe capacity, and consider displaying signage with arrows to direct the flow of visitors where crowding may occur.
  • Tours should involve no more than 20 people per group. Support physical distancing at any events that may attract crowding, such as animal shows or public animal feeding.
  • Reduce crowding wherever possible and promote physical distancing with markers on the floor where people are asked to queue or at popular animal exhibits.
  • Move or remove seating and tables as required to comply with physical distancing where possible. Household or other close contacts do not need to physically distance.
  • Where reasonably practical, ensure staff maintain 1.5 metres physical distancing at all times including at meal breaks and in office or meeting rooms.
  • Use telephone or video for essential meetings where practical.
  • Where reasonably practical, stagger start times and breaks for staff members.
  • Review regular deliveries and request contactless delivery/invoicing where practical.
  • Have strategies in place to manage gatherings that may occur immediately outside the premises.
  • Coordinate with public transport, where reasonably practical, around strategies to minimise COVID-19 risks associated with transportation to and from the venue if crowding on public transport may occur.
  • Education programs should be conducted in accordance with the NSW Government guidelines on Schools and Childcare. Students do not need to follow strict adult physical distancing guidelines but should follow good hygiene practices. Staff should continue to maintain 1.5m physical distancing from students where practical.

  • Adopt good hand hygiene practices.
  • Ensure bathrooms are well stocked with hand soap, paper towels or hand dryers.
  • Clean frequently used indoor hard surface used areas at least daily with detergent/disinfectant. Clean frequently touched areas and surfaces several times per day.
  • Maintain disinfectant solutions at an appropriate strength and use in accordance with the manufacturer's instructions.
  • Staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.
  • Encourage contactless payment options.
  • If interactive exhibits are open, ensure visitors apply hand sanitiser before and after use, and to clean the interactive components between use.
  • Consider removing printed guides and pamphlets, and replacing with downloadable guides or audio guides that can be accessed via a visitor’s personal device where this is practical.

  • Keep a record of name and a mobile number or email address for all staff, volunteers, visitors and contractors for a period of at least 28 days. For groups, one contact is sufficient to support contact tracing. Ensure records are used only for the purposes of tracing COVID-19 infections and are stored stored confidentially and securely.
  • Make your staff aware of the COVIDSafe app and its benefits to support contact tracing if required. 
  • Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 13 10 50.

Become a COVID Safe business


Step 1

Download your COVID-19 Safety plan

Download, print and complete the COVID-19 Safety Plan: zoos, reptile parks and aquariums (PDF, 201.46 KB) for your business. 

Step 2

Register as a COVID Safe business 

If you've completed and downloaded your COVID-19 Safety Plan, you can register your business as COVID Safe.

Register a COVID Safe business



Last updated: 30 June 2020

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