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How to make your business COVID Safe

Help your business get back to work by developing a COVID-19 Safety Plan.

Helping business get back to work

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Latest health advice on face masks

On 2 August 2020, NSW Chief Health Officer Dr Kerry Chant strongly recommended wearing a face mask:

  • if it is hard to maintain 1.5 metres of physical distance from others

  • on public transport

  • in supermarkets and shops

  • in places of worship

  • in indoor venues with a higher risk of transmission, where practical

  • if working in cafes, restaurants, pubs and clubs and other venues with a higher risk of transmission.

Wearing a face mask in any of these settings is not mandatory but is highly recommended, especially in areas where there has been community transmission.

Types of face mask and how to wear a mask correctly

All businesses and organisations in NSW need to protect staff, workers, customers and visitors from COVID-19. This applies whether your business has stayed open, or is reopening as restrictions are eased.

We have developed COVID-19 Safety Plan templates for many specific industries.

If your business does not fit within one of these specific industries, it is still recommended you have a plan. Having a COVID-19 Safety Plan in place will help to protect your staff, workers, customers and visitors.

You can either:

This plan contains actions applicable to most workplaces, and will be a useful guide to getting back to business and keeping your staff, workers, customers and visitors safe.

Updating your plan

You may need to update the plan in the future, as restrictions and advice changes.

The plan available on this page will always be the most recent.

If you have registered as a COVID Safe business online and you update your safety plan, you do not need to register again.

Suggested checklist for your COVID-19 Safety Plan

  • Exclude staff, visitors and customers who are unwell. 
  • Provide staff with information and training on COVID-19, including when to get tested, physical distancing, hygiene and cleaning.
  • Make staff aware of their leave entitlements if they are sick or required to self-isolate.
  • Display conditions of entry for any customers or visitors (website, social media, entry points).

  • There are a number of businesses where there are restrictions on patron number and space required to have that number of people; check if there are any restrictions on your business by visiting the NSW Government website. If your business does not have any restrictions, consider what measures could be put in place to avoid crowding and close proximity where practicable.
  • Assign workers to specific work stations and minimise worker movement between these stations, where reasonably practical. If not practical, clean with detergent/disinfectant between use.
  • Put plans and systems in place to monitor and control the numbers of workers and customers on site at any given time to allow for physical distancing
  • Use flexible working arrangements where possible, such as working from home, early and late shifts to reduce peak periods.
  • Consider barriers or other controls to ensure staff and visitors at interaction points stay at a safe distance or a separated by a barrier such as a sneeze guard at a service counter. If not practical, clean regularly with detergent/disinfectant.
  • Where reasonably practical, ensure staff maintain 1.5 metres physical distancing at all times (including at meal breaks).
  • Use telephone or video for essential meetings where practical.
  • Review regular deliveries and request contactless delivery and invoicing where practical.
  • Consider signage near lifts and passenger travelators directing customers and workers to maintain physical distancing wherever practical.
  • If staff or workers need to travel together in the same vehicle:
    • encourage passengers and drivers to spread out, using front and back seats
    • workers should only handle their own tools and bags where possible
    • have processes to clean the vehicle hand touch areas at the end of each shift with a detergent/disinfectant
    • encourage workers to set the air-conditioning to external airflow rather than recirculation.
  • Have strategies in place to manage gatherings that may occur immediately outside the premises.

  • Provide hand sanitiser at multiple locations throughout the workplace.
  • Provide detergent/disinfectant surface wipes to clean workstations and equipment such as monitor, phone, keyboard and mouse.
  • Ensure bathrooms are well stocked with hand soap and paper towels, and have posters with instructions on how to wash hands.
  • Clean frequently used areas at least daily with detergent or disinfectant. Clean frequently touched areas and surfaces.
  • Maintain disinfectant solutions at an appropriate strength and use in accordance with the manufacturer's instructions.
  • Staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.

  • Keep name and mobile number or email address for all staff, visitors and contractors for a period of at least 28 days. Records are only to be used for tracing COVID-19 infections and must be stored confidentially and securely.
  • Employers should make staff aware of the COVIDSafe app and the benefits of the app to support contact tracing if required. 
  • Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 13 10 50.

Become a COVID Safe business


Step 1

Download your COVID-19 Safety plan

Download, print and complete a

COVID-19 Safety Plan: general (PDF, 188.04 KB)

for your business.

Step 2

Register as a COVID Safe business 

If you've completed and downloaded your COVID-19 Safety Plan, you can register your business as COVID Safe.

Register a COVID Safe business


Related apps

Speak Up Save Lives app logo

Speak Up Save Lives

Workplace safety is everyone’s responsibility. 

If you see something unsafe in your workplace, SafeWork NSW wants you to speak up and tell your boss. This app lets you report an unsafe work situation and it gives you the choice to remain anonymous. You can tag your location, include photos, and choose to be kept updated on the issue you’ve reported.

Last updated: 5 August 2020

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