COVID-19 advice for seniors

How to stay COVID Safe in the community and where you can get support and information.

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Current restrictions on aged care residences

There are restrictions on visitor entry to residential care facilities.

Check NSW Health advice for 

Staying safe

NSW Health advises that people aged over 60 are more likely to become seriously ill from COVID-19.

There are no specific rules for people aged over 60.

When returning to activities you enjoyed before the spread of COVID-19 it’s important to: 

  • follow the rules regarding face masks, travel and venues 
  • wear a mask in situations where it's difficult to stay 1.5m away from other people
  • maintain good hand hygiene
  • get tested if you have any symptoms, even if they are only mild
  • make sure you continue to attend any medical appointments you may have
  • stay active, healthy and connected in other ways when you’re at home.

Vaccinations for seniors

People aged 60 and over are encouraged to get vaccinated as soon as possible to reduce the risk of getting seriously ill from COVID-19 and from spreading it to others.

If you are fully vaccinated, check if you are eligible to get a booster vaccination

If you have concerns or questions you can call:

NSW Health Vaccination Support Line 1800 57 11 55 

Translating and Interpreting Service (TIS) 131 450  

Book your vaccination

Find the next available appointment at a location near you. 

Where and how to get your COVID-19 vaccination in NSW

Visiting vulnerable people

We all need to be more careful around vulnerable people. When visiting older and vulnerable people,  take steps to stay safe.

People who are more vulnerable to COVID-19 include people who have a diagnosed chronic medical condition and/or a compromised immune system. 

People who live in a group residential aged care facility are also considered vulnerable by NSW Health. 

Aboriginal or Torres Strait Islander communities are also more vulnerable. 

If you have friends or family members who are vulnerable, you can help them by:

  • staying in touch, but not visiting vulnerable people if you are unwell
  • conduct your visits outdoors if possible and maintain physical distancing
  • dropping off groceries or other essentials if they need support.

Staying connected

If you live alone or are self-isolating, take care of your mental wellbeing by staying connected with your community, family, and friends. While you might not be able to see people in person, you can stay in touch over the phone.

Using a mobile phone, portable device, laptop or computer will give you even more options to stay connected by text message, email, online chat apps and video calls.

Using mobile apps and online services

The Tech Savvy Seniors Program provides low-cost training to help seniors use apps and online services.

The program is delivered by community colleges and libraries at locations across NSW. Find out more about how you can access the training.

If you are concerned about protecting your personal and financial information online, visit the Australian Cyber Security Centre website where you can

  • learn how to protect yourself online
  • keep up with the latest online threats and know how to deal with them
  • find out about help available if you are caught out by a scam.

Getting help at home

If you need help at home, visit the My Aged Care website to find out about the home care available to you on an ongoing basis or even for a short time. This might include services that will help you:

  • stay well and independent
  • be safe in your home
  • keep in touch with your community.

Keeping active and healthy

If you are limiting your contact with other people and going out less, it is even more important to stick to an active and healthy daily routine.  

Keep yourself active and healthy by:

  • getting some fresh air and exercise
  • eating a healthy and balanced diet
  • attending to your regular medical needs.

Going to a place of worship

Places of worship must follow current COVID-19 restrictions.

Do not attend religious services, weddings, funerals or other gatherings if you are feeling unwell or if you have any COVID-19 symptoms. 

You may want to ask the organisers if they will livestream the event so that you can watch it online and participate from home. 

If you’re feeling unwell 

Even if you only have mild symptoms, do not go out except to get tested as soon as possible. After you've been tested, you should stay home while you are waiting for test results.

Symptoms of COVID‐19 include

  • fever
  • cough
  • a sore or scratchy throat
  • shortness of breath
  • runny nose
  • loss of smell or
  • loss of taste.

Information and advice

You can call these free services for information about COVID-19 or help with home care, transport, social connection or financial support.

Service NSW

  • Phone: 13 77 88
  • Open: 7am - 7pm, Monday to Friday and 9am - 5pm on weekends and public holidays.
  • Information about COVID-19 and NSW government services
  • Service NSW website

National COVID older persons information line

  • Phone: 1800 171 866
  • Open: 8.30am to 6pm, Monday to Friday. Closed public holidays.
  • Practical help and advice on the current guidelines and support available.

Older Persons Advocacy Network (OPAN)

Disability Gateway (formerly Disability information helpline)

National coronavirus helpline

Translating and Interpreting Services

National Relay Service


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