Check in with the Service NSW app
Checking in is still mandatory at certain premises. People who have been to a venue around the same time as a person with COVID-19 will receive a case alert in the Service NSW app.
Updated rules around QR code check-in
From 27 December 2021, some businesses and organisations will need a NSW Government QR code so that staff and customers can check in using the Service NSW app.
Check the list of premises that need to comply.
To access your NSW Government QR code, check if you've already registered as COVID Safe or find a lost QR code.
If you haven't yet registered as COVID Safe, you'll need to register to access your NSW Government QR code.
Add your COVID-19 digital certificate to the Service NSW app
From 15 December 2021, you no longer need to show evidence that you are fully vaccinated at most premises.
You can add your COVID-19 digital certificate to the Service NSW app. This will allow you to quickly check-in and show proof of vaccination wherever it’s required.
If you do not have the Service NSW app
Find the check-in poster and QR code
The poster will be displayed at the entry to businesses and other places you visit.
Scan the QR code
Use the camera on your mobile phone to scan the QR code.
If you are unsure of how it works, follow the steps in our QR code guide.
Use the Service NSW webform or download the app
To use the Service NSW webform, tap the button and add your name, number and details of any dependents.
If you would like to install the Service NSW app it will take a few minutes to set up.
Once installed, follow the Service NSW app check-in process.
Confirm check-in with a staff member and show proof of vaccination if required
Show your confirmed check-in on your mobile phone to a staff member. You may also be required to show proof of your COVID-19 vaccination.
Service NSW app check-in
Find the check-in poster and QR code
The poster will be displayed at the entry to businesses and other places you visit.
Open the Service NSW app on your phone
You might want to keep the Service NSW app on your home screen for convenience.
Tap the COVID Safe check-in button
You'll find the COVID Safe check-in button in the Tools section.
Scan the QR code on the poster
Centre the QR code in the camera window on your phone screen to scan the code.
Confirm your contact details
Add details for any dependents.
You may be asked to verify your details using a code sent to your phone.
Confirm check-in with a staff member and show proof of vaccination if required
Your check-in is complete. Show the confirmation to a staff member. You may also be required to show proof of your COVID-19 vaccination.
Checking out
Checking out at the end of your visit can help improve the accuracy of contact tracing.
However, you don't have to check out.
To check out:
- open the Service NSW app
- go to COVID Safe Check-in
- tap the Recent tab
- tap the Check out button.
Get reminder notifications to check out
You can choose to get a reminder to check out of a venue after two hours. In the Service NSW app
- go to Notification Preferences and select Check Out Reminders.
You can also allow these reminder notifications in your phone settings. Under Settings
- go to Notifications, open the Service NSW app and select Allow Notifications.
Help and guidance
Practice checking in before you get to the venue
If you're not sure about how it all works, you can use the QR code below to practice the check-in process.
Use the steps above to install the Service NSW app and scan this code as the QR code.
Guides and FAQs
If you’re new to QR codes, check out our user guide.
Service NSW provides FAQs about the COVID Safe Check-in.
Technical issues
If you are having technical issues accessing the Service NSW check-in system
- check our troubleshooting guide
- the venue should offer you another way of recording your contact details.
Video: Check in using the Service NSW app
Check in and help businesses stay open
Video transcript
Help us stay COVID Safe by checking in when you’re out and about.
Download the Service NSW app and access an easy and secure contactless check in using a QR code.
A QR code is just like a barcode, with information that can be read by a smart phone camera.
It collects information and stores it securely in one place, making record keeping and contact tracing easy.
Look for the COVID Safe QR code when you arrive at the venue.
Open the Service NSW App on your mobile phone and follow the COVID Safe Check-in prompts.
Hover your phone camera over the QR code until your check-in is confirmed.
Show a staff member that you have checked in.
Your information will be kept for 28 days and will only released by Service NSW for official contact tracing.
It’s easy and it’s COVID Safe.
Privacy
Read the Service NSW Privacy Policy to find out how the personal information you enter into the Service NSW app will be managed.
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