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Fees and payment

Information on the quarantine accommodation fee, payment options and available financial assistance.

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You cannot choose your quarantine accommodation

All attempts will be made to source suitable accommodation for quarantine purposes however you cannot choose where you quarantine.

Every attempt will be made to ensure the rooms meet the requirements of the individuals or families.

Why the fees have been introduced 

Mandatory quarantine is needed to prevent the spread of COVID-19 in NSW.

The quarantine fee reduces the financial burden of COVID-19 on NSW taxpayers.

Who will be charged for quarantine fees

All international travellers flying into Sydney are required to quarantine under the public health orders, and you will be liable to pay quarantine fees, if

  1. you have arrived in NSW by aircraft and you have been in a country other than Australia within 14 days immediately prior to your arrival
  2. you have otherwise been directed to enter into quarantine in accordance with the public health orders.

How the fee system works

The NSW Government is charging NSW residents, non-NSW residents and all international travellers for their hotel quarantine accommodation.

Effective dates

Effective dates for the commencement of the quarantine fee are from 12.01am Saturday 18 July 2020 (Australian Eastern Standard Time) for  International Travellers. Special arrangements apply to travellers from New Zealand after 16 October 2020.

Note that fees were also applied to

  • domestic travellers between 12.01am Friday, 7 August and before 12.01am, Monday 23 November 2020 (Australian Eastern Standard Time) and
  • NSW residents returning from Victoria from 12.01am Friday 11 September 2020 (Australian Eastern Standard Time), until 12.01am, Monday 23 November.

Fees for quarantine

The NSW Government will invoice travellers a fixed fee at the end of their stay.

Travellers in transit from an international flight, via NSW, for less than 48 hours will not be charged a fee.

A fee will be charged for stays greater than 48 hours and less than 14 days, depending on the length of your stay. For example, if you stay in quarantine for 72 hours (3 days), you will be charged for 3 days.

The fee is a fixed amount that contributes towards the overall costs of quarantine incurred by NSW Government. 

  • You will not be charged more if you are required to stay in quarantine longer than 14 days.

Travellers will be charged $3000 for one adult.

Fees for additional occupants are

  • additional adults: $1000 each
  • children under 18 years of age: $500 each
  • child under 3 years of age: no additional cost.

All charges are in Australian dollars.

Example calculations

  • A group or family of 2 adults and 2 children (over the age of 3) in one suite or apartment would pay $5000.
  • A group or family of 2 adults and 4 children over the age of 3 would pay $6000.

Fees for Pacific Labour Scheme (PLS) and Seasonal Worker Program (SWP) employees

For arrivals up during the 2021/22 financial year the NSW Government will subsidise the cost of mandatory quarantine at the rate of $1,500 per person. This subsidy will apply to workers entering NSW under these schemes during the 2021/22 financial year. 

The NSW Government’s financial assistance is in recognition of the severe labour shortage in the agricultural sector.

This subsidy will

  • reduce the burden on the agricultural industry
  • support the entry of workers to reduce Australian labour market shortages, to maintain affordable prices for NSW produce.

Under this arrangement

  • invoices will be issued to approved employers who are responsible for the workers entering NSW under the Pacific Labour Scheme and Seasonal Worker Program
  • any applications for seasonal workers will be approved on the basis that those workers will work in NSW for an agreed period of time.

Find out more

Fees for shorter quarantine periods

If you stay in quarantine for less than 48 hours, you will not be charged a fee. If you stay longer than 48 hours but less than 14 days for any reason you will be charged a portion of the applicable quarantine fee depending on the length of your stay. For example, if you stay in quarantine for 72 hours (3 days), you will be charged for 3 days.

You may have a shorter stay in quarantine if

  • you are a transiting traveller staying in quarantine
  • you need to be treated in hospital.

Fee waivers

Travellers in transit from a flight via NSW for less than 48 hours will not be charged a fee.

You will need to provide evidence to Revenue NSW and meet conditions for a fee exemption if you are

  • an international traveller who purchased an international airfare prior to 11.59pm on 12 July 2020 (Australian Eastern Standard Time), or arrived prior to 12.01am on 18 July 2020 (Australian Eastern Standard Time)
  • a domestic traveller from Victoria who purchased an airfare prior to 5.00pm on 5 August 2020 (Australian Eastern Standard Time) or landed prior to 12.01am on 7 August 2020 (Australian Eastern Standard Time)
  • a NSW resident returning from Victoria who purchased an airfare prior to 5.00pm on 5 August 2020 (AEST) and landed after 12.01am Friday, 11 September 2020 (Australian Eastern Standard Time).

You will still be required to

  • quarantine in government-arranged accommodation
  • provide proof of your airfare purchase date to Revenue NSW.

Documents required

To apply for a fee waiver you will need to provide documents for all members of the group that landed in Sydney including

  • purchase receipt for airfares
  • flight confirmation from airline or travel agent
  • for all international travellers: copy of passport for each member of the group, showing the name and date of birth
  • for interstate travellers: copy of driver’s licence or birth certificate for each member of the group.

Apply for a quarantine fee waiver

You will need to include the reason for your request, relevant documents and contact details.

If you provide Revenue NSW with proof of purchase documents, and they approve your fee waiver prior to your departure from the quarantine accommodation, you will not receive an invoice.

If you believe you have received an invoice in error, contact Revenue NSW to discuss your situation.

Find out more about

Conditions and requirements

Names on documents

  • The names of the travellers on the flight’s confirmation documents must match the names of travellers that travelled to Australia and quarantined. Names will be compared to passports and travel documentation.

Flight changes and cancellations

  • If, following purchase of flights prior to the deadline, the airline changes the day and/or time of the flight or the airline cancels the flight, travellers will not be charged providing they can supply evidence that their original flight was purchased prior to the deadline.
  • Any bookings made prior to the deadline and then cancelled by travellers are not able to be used as evidence of pre-booked travel for the purposes of a quarantine fee waiver.

Invoicing and payment

If you entered quarantine alone, you will receive an invoice from Revenue NSW after you check out of quarantine.

If you entered quarantine as part of a group, the primary occupant (identified at quarantine check-in) will receive an invoice from Revenue NSW with other occupants of your group identified on the invoice. For workers entering NSW under the Pacific Labour Scheme or Seasonal Worker Program, invoices will be issued to approved employers. 

If you entered as an unaccompanied youth (under 18 years of age), you will not be required to pay a fee. This is not applicable for any minor who is travelling into Australia with an accompanying adult.

You will receive your invoice by email (if you provided this at quarantine check-in) or sent to you by mail at the address you provide.

The invoice will be sent to your employer if you entered

  • as air crew or
  • under the Pacific Labour Scheme or Seasonal Worker Program.

The invoice recipient will have 30 days to pay the invoice, the due date will be stated on the invoice.

You may be subject to penalties if you do not pay your fees on time. Find out what to do if you think you may be unable to pay on time.

Payment options

Payment details will be on the invoice and payment must be made in Australian dollars.

A range of payment options are available to you to finalise your account:

  • online payment with a Visa or Mastercard
  • telephone payment with a Visa or Mastercard
  • BPAY
  • Australia Post in person
  • payment plan with Revenue NSW.

For further information contact Revenue NSW on 1300 433 476 from 8.30am to 5pm, Monday to Friday.

Pandemic Leave Disaster Payment

Pandemic Leave Disaster Payment is support if you live in NSW and cannot earn an income because you must self-isolate or quarantine at home, or you are caring for someone with COVID-19. 

To be eligible for the payment you must be directed to self-isolate or quarantine by NSW Health.

Apply for the Pandemic Leave Disaster Payment NSW.

Contacts and enquiries

If you have any questions or concerns about your quarantine during the quarantine period, contact the reception desk of your quarantine accommodation.

General enquiries including quarantine fees

Phone Service NSW on 13 77 88 or +61 2 8894 1555 
Monday to Friday
7am and 7pm (AEST)

COVID-19 enquiries

Phone Service NSW on 13 77 88 or +61 2 8894 1555 
Available 24/7

Revenue NSW

Phone 1300 433 476 
Monday to Friday 8.30am to 5.00pm
Email quarantinefee@revenue.nsw.gov.au

NSW Health – Exemptions

Exemptions for air and maritime quarantine are only considered where there are strong medical, health or compassionate grounds, or the person is transiting out of NSW to an international destination.

Translation and interpreter services

Phone 13 14 50 and ask the interpreter to connect your call to the relevant phone number.

Common questions about quarantine in NSW

Mandatory quarantine is needed to stop the spread of COVID-19 in NSW.

The quarantine fee will reduce the financial burden of COVID-19 on NSW taxpayers. 

Read NSW Health advice on Exemptions for air and maritime quarantine if you have travelled from an international destination and then transited to Sydney.

If you are experiencing hardship

After you receive your invoice, you can contact Revenue NSW if you think you will have difficulty paying the fee by the due date. You will need to provide your invoice number when you contact Revenue NSW. Revenue NSW can grant an extension of up to 14 days and can assist you to establish a payment plan.

If the Payment Plan or an extension to pay is still not affordable, contact Revenue NSW who will work with you to determine your capacity to pay the fees. You will be asked questions about your financial and personal circumstances that may be affecting your ability to pay.

You may be required to provide supporting evidence of your financial circumstances. Revenue NSW will provide you with options to resolve your fees.

You can get help from a financial counsellor by contacting the National Debt Helpline on 1800 007 007.

Financial counsellors provide free, independent and confidential advice to help you manage your debts or negotiate with creditors.

Unlike financial planners or advisors, they don't provide investment advice or recommend products, and they don't receive commissions.

For step-by-step guides and useful information on how to deal with specific types of debts visit the National Debt Helpline website.

Contact your travel insurance company directly to find out whether your insurance policy covers your quarantine accommodation fee.

For related information on this topic, see the NSW Fair Trading website for guidance on travel cancellations.

 

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