Home Quarantine NSW
The Home Quarantine NSW pilot program will support selected participants to quarantine safely at home, instead of a hotel. The pilot is only open to individuals that are proactively identified by NSW Health. No separate applications will be accepted at this time.
- If you are a selected participant, download the Home Quarantine NSW app from
- Create an account using the email address and mobile phone number supplied in your NSW Health Travel Exemption application. You will need to verify both your email address and mobile phone number to set up your account. You may need to check your junk mail or spam folder. Note: You must complete all these steps in 1 go.
- Once you have created your secure account, use your Unique Identifier Code to activate your Home Quarantine NSW app. This is the code sent in your initial SMS and begins with ‘HQ’.
- Complete the Home Quarantine NSW onboarding to begin your home quarantine.
What's in the app?
The Home Quarantine NSW app provides support and resources to enable you to safely quarantine at home.
- Multiple, randomised location live face check-ins to confirm you are at your registered quarantine address.
- Personalised testing and quarantine schedule to help plan and manage your quarantine.
- Symptom checks.
- Health and wellbeing support and resources.
About the pilot home quarantine program
Home Quarantine NSW is a mobile app, supported by NSW Government, that allows travellers to quarantine in their home. It will increase NSW quarantine capacity and will provide a safe, sustainable and cost-effective alternative to hotel quarantine.
In the app, you will be able:
- view your expected quarantine completion date
- view your COVID-19 testing schedule and receive reminder notifications
- complete randomised location check-ins using live face recognition
- access health and wellbeing support and resources.
As the NSW community continues to get vaccinated it is time to take the necessary steps to ensure the community is safe when we start the staged re-opening of our borders. Home quarantine will be important in allowing us to get more NSW residents' home and welcome more international arrivals.
Hotel quarantine will continue for people arriving from overseas. The hotel quarantine system has proven very effective in protecting the community from overseas cases of COVID-19, but as NSW prepares to re-open we need to be able to increase capacity and home quarantine is 1 system we need to pilot.
The pilot will commence in early October and operate for 4 weeks. You will be contacted on day 7 on your home quarantine via SMS to complete a survey before you exit the program. The pilot will inform NSW Government decisions around the future of home quarantine.
All participants in the home quarantine pilot must have had 2 doses of a TGA-approved vaccine and must stay at a nominated home address. While in home quarantine, participants will be required to adhere to the self-isolation guidelines and be tested for COVID-19.
Participants will need to download and comply with the Home Quarantine NSW app which uses face recognition technology and geolocation to ensure compliance.
In-person checks may be conducted if participants do not fulfil their requirements, and existing penalties for individuals who breach conditions of their isolation still apply.
NSW’s international passenger arrival cap will remain consistent with current levels at this time.
No fees will be charged to the home quarantine pilot program participants. However, costs incurred by individuals during their time in home quarantine (such as the purchase of food) will be the responsibility of the participant.
The participants in the pilot will include Qantas air crew and NSW residents (with some non-Australian residents) who can safely isolate at home. NSW residents will be identified from the existing pool of NSW Health exemption applicants and no separate applications will be accepted. Future eligibility for home quarantine will be determined after the conclusion of the pilot.
NSW resident Qantas air crew are already able to isolate at home under current orders. Incorporating this group into the pilot will enable NSW to test the use of the home quarantine app with a cohort that already undertakes home isolation, alongside the other eligible participants.
NSW Government will undertake an evaluation of the pilot in order to develop plans for the future of home quarantine in NSW. This assessment will inform NSW Government decisions around broader application of home quarantine, including extension to other air crew.
Everyone involved in the pilot must have had 2 doses of a TGA-approved COVID-19 vaccine. This includes vaccinations that have been approved by the TGA but are not yet available in Australia.
The isolation period in the pilot has been reduced from 14 to 7 days, in recognition of the participants’ vaccination for COVID-19 and increased compliance requirements through the Home Quarantine App. This status means the participants are at reduced risk of both becoming infected and spreading the disease. The Commonwealth Chief Medical Officer has supported this reduction.
Participants will be required to have a negative COVID-19 test taken at a NSW Health Pathology testing clinic prior to completing their home quarantine. These results will be made available to participants via https://my.pathology.health.nsw.gov.au and will also be shared by NSW Health Pathology with the NSW Health compliance team to enable completion of participants’ home quarantine.
Travellers will be able to access a variety of support services via phone that will be included in the Home Quarantine app. Escalation pathways will be available for individuals requiring critical care. You are encouraged to engage your local GP for any non urgent health matters.
The home quarantine pilot is focused on those travellers who have been fully vaccinated. Individuals who are eligible for vaccination but are not vaccinated are not eligible to participate in the pilot.
You must not enter high-risk environments for a further 7 days after your home quarantine. High risk environments include healthcare or aged care facilities, schools or childcare centres. You must also have a COVID-19 test on day 14 at a NSW Health Pathology testing clinic. The results of this test will be shared by NSW Health Pathology with the NSW Health compliance team and can be accessed by you at https://my.pathology.health.nsw.gov.au.
Home Quarantine NSW app
All international mobile phone numbers can be used; however, the correct country contact must be provided. If you do not have mobile contact, then you are not eligible to participate in the pilot.
Please call the Home Quarantine NSW helpline on 1300 288 222 to ensure this is updated so you do not receive a fine.
The Home Quarantine app and associated software has been in use in South Australia since late August 2021 and has been adapted for use in NSW. Participants in the home quarantine pilot program must stay at a nominated home address and must abide by strict self-isolation guidelines for 7 days. The mobile phone app will be employed, using geolocation and face recognition technology to monitor isolation compliance.
If you have been approved to use Home Quarantine NSW to complete your quarantine period, you will receive a SMS with a Unique Identifier Code.
You will need to download the Home Quarantine NSW app from the app store and log in using a secure account then activate the app with your Unique Identifier Code.
To be eligible to use the app, you will need to provide your:
- full legal name, as it appears on an identity document, such as a driver’s licence or passport
- date of birth
- quarantine address
- mobile phone number
- email address
- video image to enable live face recognition
- audio call recordings (if applicable).
No. Home Quarantine NSW is not voluntary at this time. It provides a safe, sustainable and cost-effective alternative to hotel quarantine.
No. Each person aged 16 years and over, who is subject to quarantine, will need to use their own phone or compatible device.
Home Quarantine NSW records your location at each random check-in request to make sure you are at your approved address. You will have 15 minutes to check-in.
You must allow location services while the app is being used.
Home Quarantine NSW uses geolocation and live face recognition (through your phone camera) check-ins as a key component of ensuring your safety, as well as the safety of the community.
The check-ins are on a randomised schedule and confirm that you are at your approved address and ensures you are compliant with your home quarantine direction.
The app performs several geolocation and live face recognition check-ins at random intervals each day and you will have 15 minutes to respond.
If you miss 1 of the geolocation check-ins a compliance officer may call or visit the approved address to check you are safe and compliant with your direction.
Home Quarantine NSW requests check-ins on a randomised schedule. It will not be unusual for people to receive check-in requests at different times.
Please do not leave your approved address to get your phone or device fixed or replaced. This would be considered a breach of your quarantine directions and you may commit an offence.
If you miss multiple geolocation check-ins because your phone or device is not working, you can call the Home Quarantine NSW helpline on 1300 288 222 and you can explain your situation.
If you receive a notification to complete a location check-in when you are away from your approved address (for example, when seeking a testing), you may receive a call to monitor compliance and you can explain your situation.
You must allow notifications for Home Quarantine NSW so you can receive important information, updates and reminders. At the end of your quarantine, you can switch this off.
You must allow location services for Home Quarantine NSW to show that you are complying with the requirement and not leaving your approved address. At the end of your quarantine, you can switch this off.
No. Home Quarantine NSW does not use Bluetooth. You must allow push notifications, location services and camera access to use the app.
Home Quarantine NSW requires internet connection (WiFi or mobile data). The app uses very little data.
The app collects and uses the minimum amount of personally identifiable information to enable the home quarantine process. This will include personal information, such as name, address, phone number and date of birth, geolocation data and use of the device's camera to verify your identity.
We will ensure personal information is stored securely, not kept longer than necessary and disposed of appropriately after you have finished your quarantine period. Strong data encryption mechanisms are also used to protect your personal information during data transmission and when your data is stored.
More information on data and information collection is available in the Home Quarantine NSW Privacy Statement.
This will be considered a compliance issue, and you will be fined.
This privacy statement outlines the handling of personal information and health information by New South Wales Health (NSW Health) in administering the home quarantine program.
NSW Health collects a limited subset of the information you provide in the NSW travel exemption form for the purposes of approving applications for and administering home quarantine through the Home Quarantine NSW (HQNSW) app and ensuring that home quarantine requirements are met (including by verifying your identity).
The collection of this information is required for the purpose of administering and ensuring compliance with the conditions of the exemption you have been granted from clause 7 of the Public Health (COVID-19 Air Transportation Quarantine) Order (No 3) 2021. The personal information we collect from the travel exemption form is your date of birth, Medicare number (if applicable), length of days in quarantine, quarantine address and quarantine start date/time.
If you download and use the HQNSW app, we will collect additional personal information during your stay in home quarantine. This includes (but may not be limited to) information gathered from your phone to identify you and your location, as well as information about your health and COVID-19 symptoms during your home quarantine. We do this for the purposes set out above. The Government has obligations under the Privacy and Personal Information Protection Act 1998 and the Health Records and Information Privacy Act 2002 in relation to the collection, use and disclosure of personal information and health information, of individuals. Information about NSW Privacy laws is available here: https://data.nsw.gov.au/key-nsw-data-legislation-and-policies. If you do not provide all the information required, you will not be able to undertake quarantine at home.
NSW Health has engaged the South Australian Government through its Department of Premier and Cabinet (SADPC) to provide technology and services to operate the home quarantine program. SADPC may, at the request of NSW Health, access your personal and health information in order to provide support services to NSW Health.
NSW Health has engaged Service NSW to provide call centre support to the Home Quarantine Helpline. Service NSW may need to collect personal information from you when you call the Help Line in order to assist you.
Service NSW may disclose your information to NSW Health for the purposes of managing your Home Quarantine requirements or to otherwise support you.
For further details about how Service NSW handles personal information, and how you can contact Service NSW, visit Service NSW privacy.
NSW Health may disclose part or all of the information you have provided to:
- law enforcement agencies and regulatory agencies in NSW;
- the Commonwealth and other State or Territories as necessary in order to administer home quarantine processes, perform quarantine check-ins and ensure laws and regulations are being complied with; and
- third parties where required by law or otherwise lawfully authorised.
Health information collected as part of the COVID-19 Home Quarantine Pilot will be subject to the same use and disclosure rules as other health information collected by the NSW Public Health System. Please refer to the NSW Health Privacy Leaflet for Patients .
NSW Health are located at 1 Reserve Road, St Leonards NSW 2065.
You are able to request access to the information we store about you. If you wish to access the personal and health information we are storing, please follow the process set out here.
If you would like to have any of your personal information or health information held by NSW Health in relation to the NSW home quarantine program corrected, or if you otherwise would like to contact NSW Health, please call 1300 288 222.