Pandemic Leave Disaster Payment NSW
Support if you live in NSW and cannot earn an income because you must self-isolate or quarantine at home, or you are caring for someone with COVID-19.
To be eligible for the payment you must be directed to self-isolate or quarantine by NSW Health.
Apply for the Pandemic Leave Disaster Payment NSW.
NSW-Victoria border communities
Special arrangements are in place for border region residents and communities.
On this page
What the quarantine rules are
Why we need mandatory quarantine
Mandatory quarantine of international travellers and NSW residents returning from Victoria is needed to stop the spread of COVID-19 in NSW.
The quarantine fees will reduce the financial burden of COVID-19 on NSW taxpayers.
Under public health orders issued by the Minister for Health and Medical Research, people who arrive in Sydney by aircraft from overseas or by vessel from another port outside of NSW must enter into quarantine in a designated accommodation facility for 14 days.
Quarantine applies to all overseas travellers, even if you are currently feeling well. This is to reduce the spread of COVID-19 in the community.
COVID-19 requires an extraordinary response and the quarantine period is necessary for the safety and health of all NSW citizens, including the family and friends of those in self-isolation.
Even if the quarantine fee does not apply to you, you will still be required to quarantine.
Who will be charged for quarantine fees
The moratorium for NSW residents returning from Victoria to have their hotel quarantine fee waived expired at 12.01am Friday, 11 September 2020.
You are required to quarantine under the public health orders, and you will be liable to pay quarantine fees, if
- you have arrived in NSW by aircraft and you have been in a country other than Australia within 14 days immediately prior to your arrival
- you are a NSW resident returning from Victoria after the Moratorium expired on 12:01am Friday, 11 September 2020, and
- have arrived in NSW by aircraft, and
- have within 14 days immediately prior been in Victoria, and
- have a returning NSW resident permit
- you are a non-NSW resident and
- have arrived in NSW by aircraft, and
- have within 14 days immediately prior been in Victoria, and
- have a valid border entry permit
- you are a Victorian education visitor (as defined in the public health orders) with a permit and you have
- arrived in NSW by aircraft, and
- been in Victoria within 14 days immediately prior to your arrival
- you are transiting through NSW and you need to leave the airport and you have
- arrived in NSW by aircraft, and
- been in Victoria within 14 days immediately prior to your arrival or
- you have otherwise been directed to enter into quarantine in accordance with the public health orders.
How the fee system works
The NSW Government is charging NSW residents and non-NSW residents returning from Victoria and all international travellers for their hotel quarantine accommodation.
Effective dates are for the commencement of the quarantine fee are
- International Travellers from 12:01am Saturday 18 July (Australian Eastern Standard Time)
- Domestic travellers from 12.01am Friday, 7 August 2020 (Australian Eastern Standard Time)
- Returning NSW residents from Victoria from 12:01am Friday 11 September 2020 (Australian Eastern Standard Time), after the term of the Moratorium.
The NSW Government will invoice travellers a fixed fee at the end of their stay.
Travellers in transit from an international flight, via NSW, for less than 48 hours will not be charged a fee.
A fee will be charged for stays greater than 48 hours and less than 14 days, depending on the length of your stay. For example, if you stay in quarantine for 72 hours (3 days), you will be charged for 3 days.
People in quarantine who get tested for COVID-19 and the result is negative still need to remain for the quarantine period which starts on the day you arrive in NSW and ends when the sooner of the following occurs
- at least 14 full days have passed and, as a result of testing, the Chief Health Officer (or delegate) is satisfied that you do not pose a risk of infecting any other person with COVID-19
- if you refuse to participate in health checks and COVID-19 testing you will be required to quarantine for 24 full days.
A full day means a 24 hour period commencing at 12:00am (midnight) and ending at 12:00am (midnight) on the following day).
The quarantine period applies to anyone who entered into quarantine immediately before the commencement of the Amendment Order under the
Not following these rules is a criminal offence and attracts heavy penalties.
For individuals, the maximum penalty is $11,000, 6 months in prison, or both with a further $5,500 fine for each day the offence continues.
International transit passengers arriving into Australia can depart on another international flight if your transit time is less than 8 hours and you can stay airside (i.e. in the transit zone). This will be possible only if your bags have been checked through to your next destination. You do not need to apply for an exemption and are able to continue your journey to another country.
If you go through immigration, you will require an exemption.
If your departure flight is between 8 to 72 hours after arrival flight, you will be taken to the quarantine accommodation to wait until your departing flight. An exemption must be approved.
If you arrive in NSW from overseas, you must go into quarantine for the quarantine period before continuing your journey to another state or territory. After this isolation period you can transit domestically and travel home.
Australian states and territories have their own quarantine rules in place. Some require approval to travel across borders from NSW, or even a further isolation period when you arrive in that state.
For the latest information visit Australian Interstate Quarantine.
For flight crew arriving on or after 25 June 2020, international flight crew are no longer automatically exempted from the NSW public health orders relating to quarantine for people arriving from overseas.
Rather, flight crew must self-isolate at their own residence or crew accommodation (within your room) until the end of the quarantine period or until the person leaves on a flight out of NSW.
Flight crew is defined as cabin, flight or positioning crew of passenger or cargo flights.
If you enter Australia as a passenger, you are not considered flight crew and should expect to complete your quarantine in a NSW Health quarantine facility.
Read more about air transportation guidelines.
Fees for quarantine
The fee is a fixed amount that contributes towards the overall costs of quarantine incurred by NSW Government.
- You will not be charged more if you are required to stay in quarantine longer than 14 days.
Travellers will be charged $3000 for one adult.
Fees for additional occupants are
- additional adults: $1000 each
- children under 18 years of age: $500 each
- child under 3 years of age: no additional cost.
All charges are in Australian dollars.
- A group or family of 2 adults and 2 children (over the age of 3) in one suite or apartment would pay $5000.
- A group or family of 2 adults and 4 children over the age of 3 would pay $6000.
Fees for shorter quarantine periods
If you stay in quarantine for less than 48 hours, you will not be charged a fee. If you stay longer than 48 hours but less than 14 days for any reason you will be charged a portion of the applicable quarantine fee depending on the length of your stay. For example, if you stay in quarantine for 72 hours (3 days), you will be charged for 3 days.
You may have a shorter stay in quarantine if
- you are a transiting traveller staying in quarantine
- you need to be treated in hospital.
Travellers in transit from a flight via NSW for less than 48 hours will not be charged a fee.
You will need to provide evidence to Revenue NSW and meet conditions for a fee exemption if you are
- an international traveller who purchased an international airfare prior to 11:59pm on 12 July 2020 (Australian Eastern Standard Time), or arrived prior to 12:01am on 18 July 2020(Australian Eastern Standard Time)
- a domestic traveller from Victoria who purchased an airfare prior to 5:00pm on 5 August 2020 (Australian Eastern Standard Time) or landed prior to 12:01am on 7 August 2020 (Australian Eastern Standard Time)
- a NSW resident returning from Victoria who purchased an airfare prior to 5:00pm on 5 August 2020 (AEST) and landed after 12:01am Friday, 11 September 2020 (Australian Eastern Standard Time).
You will still be required to
- quarantine in government-arranged accommodation
- provide proof of your airfare purchase date to Revenue NSW.
The moratorium for NSW residents returning from Victoria to have their hotel quarantine fee automatically waived expired at 12:01am Friday, 11 September 2020.
To apply for a fee waiver you will need to provide documents for all members of the group that landed in Sydney including
- purchase receipt for airfares
- flight confirmation from airline or travel agent
- for all international travellers: copy of passport for each member of the group, showing the name and date of birth
- for interstate travellers: copy of driver’s licence or birth certificate for each member of the group.
You will need to include the reason for your request, relevant documents and contact details.
If you provide Revenue NSW with proof of purchase documents, and they approve your fee waiver prior to your departure from the quarantine accommodation, you will not receive an invoice.
If you believe you have received an invoice in error, contact Revenue NSW to discuss your situation.
Find out more about
- quarantine rules: what you can and can't do under the rules
- exemptions for air and maritime quarantine if you have travelled from an international destination and then transited to Sydney
- NSW-Victoria border restrictions if you have travelled from Victoria to Sydney.
Conditions and requirements
- You cannot choose your quarantine accommodation and all attempts have been made to source suitable accommodation for quarantine purposes. Every attempt will be made to ensure the rooms meet the requirements of the individuals or families.
- The names of the travellers on the flight’s confirmation documents must match the names of travellers that travelled to Australia and quarantined. Names will be compared to passports and travel documentation.
- If, following purchase of flights prior to the deadline, the airline changes the day and/or time of the flight or the airline cancels the flight, travellers will not be charged providing they can supply evidence that their original flight was purchased prior to the deadline.
- Any bookings made prior to the deadline and then cancelled by travellers are not able to be used as evidence of pre-booked travel for the purposes of a quarantine fee waiver.
Invoicing and payment
If you entered quarantine alone you will receive an invoice from Revenue NSW after you check out of quarantine.
If you entered quarantine as part of a group, the primary occupant (identified at quarantine check-in) will receive an invoice from Revenue NSW with other occupants of your group identified on the invoice.
If you entered as an unaccompanied youth (under 18 years of age) you will be invoiced as a child ie $500 and your invoice will be sent to your next of kin.
You will receive your invoice by email (if you provided this at quarantine check-in) or sent to you by mail at the address you provide.
The invoice recipient will have 30 days to pay the invoice, the due date will be stated on the invoice.
You may be subject to penalties if you do not pay your fees on time. Find out what to do if you think you may be unable to pay on time.
- The NSW Government will liaise with the Department of Foreign Affairs and Trade (Smart Traveller and consulates) and relevant airlines to spread the information.
- No additional application will be required. All international travellers will automatically be directed into quarantine accommodation per the current process.
- When you arrive at the quarantine accommodation, you will be given a notice which formally informs you of the requirement to pay quarantine fees. This would be done at the same time traveller contact details are collected, per the current check-in process.
- After you check out of quarantine, Revenue NSW will send an invoice to you by email or post. You will have 30 days to pay the invoice. The due date will be stated on the invoice.
Payment details will be on the invoice and payment must be made in Australian dollars.
A range of payment options are available to you to finalise your account:
- online payment with a Visa or Mastercard
- telephone payment with a Visa or Mastercard
- Australia Post in person
- payment plan with Revenue NSW.
About the quarantine fee system
Mandatory quarantine is needed to stop the spread of COVID-19 in NSW.
The quarantine fee will reduce the financial burden of COVID-19 on NSW taxpayers.
Queensland and the Northern Territory have introduced fees for quarantine. Visit the websites for other Australian states and territories for the latest information.
Read NSW Health advice on Exemptions for air and maritime quarantine if you have travelled from
- an international destination and then transited to Sydney
- Victoria to Sydney.
If you are experiencing hardship
After you receive your invoice, you can contact Revenue NSW if you think you will have difficulty paying the fee by the due date. You will need to provide your invoice number when you contact Revenue NSW.
You will be able to apply online for a payment plan.
Revenue NSW can grant an extension of up to 14 days and can assist you to establish a longer payment plan.
If the Payment Plan or an extension to pay is still not affordable, contact Revenue NSW who will work with you to determine your capacity to pay the fees. You will be asked questions about your financial and personal circumstances that may be affecting your ability to pay.
You may be required to provide supporting evidence of your financial circumstances. Revenue NSW will provide you with options to resolve your fees if you claim hardship.
You can get help from a financial counsellor by contacting the National Debt Helpline on 1800 007 007.
Financial counsellors provide free, independent and confidential advice to help you manage your debts or negotiate with creditors.
Unlike financial planners or advisors, they don't provide investment advice or recommend products, and they don't receive commissions.
For step-by-step guides and useful information on how to deal with specific types of debts visit the National Debt Helpline website.
Contact your travel insurance company directly to find out whether your insurance policy covers your quarantine accommodation fee.
For related information on this topic, see the NSW Fair Trading website for guidance on travel cancellations.
Contacts and enquiries
If you have any questions or concerns about your quarantine during the quarantine period, contact the reception desk of your quarantine accommodation.
- General enquiries including quarantine fees
Phone Service NSW on 13 77 88 or +61 2 8894 1555 from Monday to Friday between 7am and 7pm (AEST)
- COVID-19 enquiries
Phone Service NSW on 13 77 88 or +61 2 8894 1555 available 24/7
- Revenue NSW
Phone 1300 433 476 (8:30am to 5:00pm, Monday to Friday) or email firstname.lastname@example.org
- Translation and interpreter services
Phone 13 14 50 and ask the interpreter to connect your call
Last updated: 11 September 2020