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Browse media releases from the Department of Customer Service. 

Unlicensed builder sentenced to imprisonment, fined $36,000

18 June 2021

A Sydney man posing as a builder has been sentenced to imprisonment and fined after contracting to do almost $260,000 in work while he was unlicensed and uninsured, including leaving an elderly man with no bathroom, kitchen or running water for more than a year.


Women in agriculture ‘lunch and learn’ with SafeWork

10 June 2021 

Women in the agriculture industry are invited to attend their local Lunch and Learn event as part of SafeWork NSW’s Women in Agriculture Lunch and Learn series.


Licensed venue operation to ensure COVID and alcohol safety on the slopes

10 June 2021

Liquor & Gaming inspectors will be visiting licensed venues at the snow this long weekend to ensure they have proper measures in place for COVID safety and responsible service of alcohol.


Heat related injury risk spikes as mercury plummets

4 June 2021

Chilly consumers are urged to be aware of the dangers that come with staying warm this winter, including flammable pyjamas, illegal heaters, gas poisoning and burns.


Consumers warned travelling conmen active in NSW

2 June 2021

Bitumen bandits are active in NSW again, with Fair Trading receiving reports that the travelling conmen have reared their heads in the Tamworth, Central Coast, Lake Macquarie and Forster areas in the month of May.


Legion of honour recipient found guilty of misusing war memorial charity donations

31 May 2021

Coffs Harbour woman Ms Yvonne Hall has been sentenced to an aggregate of 16 months imprisonment for misappropriating close to $148,000 as Secretary for the Pozieres Remembrance Association, a charity that sold bricks to raise money for an Australian war memorial in France.


Businesses urged to remain covid compliant and keep NSW safe

27 May 2021

The NSW hospitality industry is being put on notice with numerous serious breaches of COVID compliance being detected by Liquor & Gaming NSW inspectors.


SafeWork slides into snowfield's safety campaign

26 May 2021

SafeWork Inspectors have begun this year’s NSW Alpine Ski Area safety compliance program with an industry roundtable involving all snowfield operators to discuss the safe operation of passenger ropeways including chairlifts, surface ropeways and gondolas.


Newcastle businesses target of vehicle safety campaign

19 May 2021

SafeWork inspectors will be visiting transport operators across Newcastle and the Hunter Region from this week to promote safer working practices when loading, unloading and working around vehicles.


SafeWork visits Sutherland Shire construction sites

19 May 2021

Construction sites across the Sutherland Shire from Sylvania to Engadine and Cronulla can expect a visit from SafeWork Inspectors over the next few days who will be targeting unsafe working systems across all building trades.


Bankstown tow truck driver disqualified for police tirade

16 May 2021

A Bankstown tow truck driver who was caught speeding through a school zone with no seatbelt on and subsequently calling a police officer “a chicken sh*t” has had his licence disqualified.


Bergin report update regarding Crown’s Barangaroo casino

13 May 2021

The NSW Independent Liquor & Gaming Authority has reached agreement with Crown Resorts on several matters regarding operation of the Barangaroo casino.  


Engineering company fined after crane collapses onto building

13 May 2021

A structural engineering company has been fined $225,000 after three workers were injured when a tower crane collapsed onto an apartment block in Wolli Creek.


Western Sydney car dealer's crimes a timely reminder for consumers

7 May 2021

Second-hand car dealership Narita Imports has been found guilty of 7 offences relating to 
misleading customers by entering false information onto an approved sales contract. 


Illawarra's young farmers named best in State

12 April 2021

The state’s best young farmers have been identified after the completion of the Royal Agricultural Society Young Farmer Challenge, a four-day competition where teams competed in a series of on-farm challenges.


Wedding videographer couple found guilty of 33 charges

19 March

Married couple Katie and Andrew Klerck have been ordered to pay $110,000 in compensation, costs and fines for not providing newlyweds with their edited wedding videos and photos.


Celebrating 10 years of wins under Australian consumer law

14 March

On March 15, the NSW Government is celebrating not only World Consumer Rights Day but also the 10-year anniversary of Australian Consumer Law (ACL).


SafeWork to examine Sydney construction sites

10 March 2021

Construction sites across wider Sydney can expect a visit from SafeWork Inspectors this week who will be targeting unsafe working systems across all building trades.


Caravan park operation to pay $2.3m after losing High Court appeal

9 March 2021

Companies operating a NSW Tweed River area caravan park have lost an appeal in the High Court after being ordered to pay more than $2.3 million in compensation plus interest to consumers relating to the sale of waterfront villas as “permanent residences” despite the sites not having development consent for permanent accommodation.


North Coast building sites need to lift safety standards

26 February 2021

Following a number of serious incidents on construction sites across regional NSW, SafeWork NSW has visited more than 60 construction sites from Tweed Heads to Ballina last week, issuing 96 notices including eight on the spot fines, 16 prohibition and 72 improvement notices.


Cyber Security NSW is monitoring developments in the Accellion FTA data breach

23 February 2021

Cyber Security NSW is coordinating the NSW Government response to an attack on the Accellion FTA product by international cyber criminals who have targeted major organisations both nationally and internationally.


Customers urged to avoid discountpharmacy.com.au

16 February 2021

NSW Fair Trading is warning consumers not to deal with health and wellbeing online shop www.discountepharmacy.com.au after complaints from consumers that they were not receiving the items ordered.


SafeWork to blitz North Coast construction sites

16 February 2021

Construction sites across the NSW North Coast from Ballina to Tweed Heads can expect a visit from SafeWork Inspectors this week who will be targeting unsafe working systems across all building trades.


Have your say on automatic mutual recognition

24 December 2020

The Federal Government is working to improve occupational mobility, so Australians in licensed occupations can move more quickly to where their skills are needed.


Caravan and motorhome owners - check for deadly, faulty water heaters

07 December 2020

We are asking people to check their caravans and recreational vehicles for dangerous Suburban-branded water heaters which may emit deadly carbon monoxide.


Workplace fatalities and injuries on agenda of new advisory group

19 November 2020

A group representing injured workers and family members affected by workplace fatalities met for the first time this week in a move which ensures they have a stronger voice in shaping NSW workplace policy and support services for the future.


New medical gas licensing scheme begins 1 November 2020

28 October 2020

A new licensing scheme for medical gas systems in medical facilities will begin on 1 November 2020.


Buffet restaurant busted as patrons caught serving themselves

21 September 2020

A Korean BBQ restaurant in Strathfield has been fined $5000 for having an open buffet where diners shared crockery, cutlery and food.


Consumers warned not to deal with UBuild Containers Pty Ltd

18 September 2020

NSW Fair Trading has issued a public warning about UBuild Containers Pty Ltd (UBuild).


Real estate agent convicted of $76,000 fraud

2 September 2020

A real estate agent has been sentenced to a 15-month Intensive Correction Order and fined $3000 after mishandling $76,130 and being involved in an unlicensed real estate business.


Hunter construction sites fail compliance blitz

25 August 2020

82 notices and six on-the-spot fines have been issued following a construction site safety blitz across 54 commercial and residential projects in the Hunter last week.


COVID messages get CALD cut through

12 August 2020

Culturally and linguistically diverse communities (CALD) are responding positively to the NSW Government’s COVID safety messages, with 75 per cent of people able to recall core elements of the campaign, according to new customer research.


Riverina area urged to be on alert for scammers

12 August 2020

Consumers in the Riverina area are being urged to be on the lookout for conmen offering cheap home improvement services.


No second chances for venues flouting COVID safety rules

12 August 2020

The Garry Owen Hotel in Rozelle was this week singled out by Liquor & Gaming inspectors as ‘the worst pub seen so far’ for a litany of COVID safety breaches.


Two more venues hit with $5,000 fines for COVID safety breaches

10 August 2020

Liquor & Gaming NSW has fined Watsons Bay Hotel $5,000 for COVID safety breaches that included patrons drinking alcohol while standing and no spacing between gaming machines.


Pub and popular chain cafe each fined $5,000 for COVID breaches

7 August 2020

The Darlo Village Hotel in Darlinghurst and Soul Origin café in Maitland were fined $5,000 each by Department of Customer Service inspectors for breaches of the COVID public health orders, bringing the total number of fines to seventeen.


Pawnbrokers and second-hand dealers regulation undergoes review

7 July 2020

The NSW Government is seeking community and industry feedback on proposed changes to the Pawnbrokers and Second-hand Dealers Regulation 2015.


Motor industry asked 'how do you do business?'

3 July 2020

The NSW Government is seeking feedback from the motor vehicle sales, recycling and repair sectors as it undertakes a review of the Motor Dealers and Repairers Act 2013


Young workers suffer burns after biofuels ignite

26 May 2020 

A South Nowra motor vehicle repair shop was fined $135,000 for breaches of the Work Health and Safety Act 2011 after two young workers were injured while making biofuel.


Business fined after steel tube hits unlicensed forklift operator

13 May 2020

SafeWork NSW prosecuted a Penrith metal tubing manufacturer after a worker was seriously injured while loading a steel coil into a machine.


Concrete pump operator fined $375,000 in relation to workplace fatality

13 April 2020

A Sydney concrete pumping company has been fined $375,000 by the NSW District Court while its director has been fined $10,000 after a worker sustained fatal head injuries when he was struck by an unsecured hose attached to concrete pumping equipment at a Fairfield building site. 


NSW Government research reveals new approach could promote equality in recruitment

10 March 2020

A trial by the NSW Government shows it could just take a phone call and email to job candidates to begin driving gender equality in the workforce and help increase the number of senior leadership roles held by women.


10,000 data sets now available and helping to make life easier for NSW residents

21 January 2020

The NSW Government’s central data repository has hit a major milestone, with more than 10,000 data sets now available to the public.


Realtor convicted of fraud to serve 12 months intensive correction order

10 February 2020

The former director of Guncom Pty Ltd, Ms Alice Gaye Gunning, was today convicted of four breaches of the Property, Stock and Business Agents Act 2002 and will serve a 12-month intensive correction order in addition to fines totalling $1,150.


Building reforms boosted with new transformation team

06 February 2020

Minister for Better Regulation Kevin Anderson today announced that recruitment is underway for an expert team to deliver on the NSW government’s building reform agenda.


Bushfire assistance for liquor licensees

12 January 2020

Licensees in bushfire affected communities whose businesses were destroyed, damaged or are suffering financial hardship, will receive assistance from the NSW Government.


Mobile customers to receive unlimited access to emergency services website

07 January 2020

At the request of the NSW Government, major telecommunications providers including Telstra, Optus and Vodafone have committed to providing unlimited access to emergency service websites for customers in bushfire-affected areas.


Book a wedding date you'll never forget

13 December 2019

February has long been celebrated as a month of romance and next year there are even more reasons why.


Aboriginal birth registration gets a boost

29 November 2019

The traditionally low registration of Aboriginal births in NSW is being addressed through a campaign by the NSW Registry of Births, Deaths and Marriages (BDM).


SafeWork NSW to visit transport industry to warn of falls risks

26 November 2019

SafeWork NSW inspectors will be visiting businesses in the transport, distribution and warehousing sectors across Sydney/Metropolitan area as part of Falls from Heights Advisory Program aimed at reducing injuries related to falls.


Unique Estates founder sentenced to three years and six months in prison for $3.6 million real estate fraud

22 November 2019

After pleading guilty to two charges of fraudulently converting more than $3.6 million dollars, the founder of real estate company Unique Estates Australia Pty Ltd, Ms Nicolette Van Wijngaarden, was yesterday sentenced to three years and six months in prison by the District Court, with a non-parole period of one year and nine months.


Large and small firms named SafeWork Awards finalists

03 October 2019

To celebrate the 16th year of the awards, 16 businesses and individuals across eight award sectors have been named as finalists in the 2019 SafeWork Awards.


Workplace safety month - industry on notice

01 October 2019

NSW businesses and employees have been put on notice about their obligations to make workplaces safer, following a number of fatalities and serious injuries in the lead-up to National Safe Work Month, which begins today.


Public Warning - Do not deal with MHD Holdings Pty Ltd trading as Pacific Fencing Solutions or Director Matthew Geoffrey Rixon

30 September 2019

NSW Fair Trading Acting Commissioner Peter Dunphy has issued a public warning urging customers not to deal with MHD Holdings Pty Ltd, trading as Pacific Fencing Solutions or its director Matthew Geoffrey Rixon who often operates under aliases Matthew or Matt Douglas.


13 real estate agents fined in Fair Trading compliance operation

16 September 2019

NSW Fair Trading inspectors have uncovered 102 breaches of the law governing the sale and management of property, during a compliance operation in Sydney’s West.


Sydney motor dealer sentenced to 12 months jail

09 September 2019

A Concord car dealer has been sentenced to 12 months in prison and ordered to pay $246,000 in compensation to three clients, for two offences of fraudulent appropriation relating to money received from the sale of cars.


Online shopping fails to deliver for consumers

29 August 2019

Three new traders have appeared on the NSW Fair Trading Complaints Register for the first time after receiving 10 or more complaints for the calendar month of July.


SafeWork NSW commences blitz on machine guarding

28 August 2019

This week SafeWork NSW commences its machine guarding safety blitz focussing on at-risk businesses in the manufacturing sector as part of its ongoing commitment to improve work health and safety practices.


Unlicensed landscaper jailed for 18 months

26 August 2019

An unlicensed and uninsured landscaper, who received more than $140,000 for work he didn’t complete, has been sentenced to a maximum of 18 months prison.


Don’t let dodgy electrical gifts make this Father’s Day a shocker

23 August 2019

NSW Fair Trading has reported back on a two-week marketplace surveillance operation to ensure electrical and gas products being sold in NSW in the lead up to Father’s Day are safe and compliant.


NSW Fair Trading Consumer Protection Unit discover dangerous kids toys and clothing

15 August 2019

A NSW Fair Trading market surveillance operation has uncovered a range of children’s toys and sleepwear that are prohibited and potentially dangerous.


Fair Trading warns consumers not to deal with Gtek Solutions

05 August 2019

NSW Fair Trading is warning consumers not to deal with telemarketing company Gtek Solutions Pty Ltd, trading as ‘Gtek Solutions’ based in Sydney’s CBD.


Putting the consumer at the centre of the Tow Truck Industry

01 August 2019

Feedback is being sought on NSW Government proposals to remake the Tow Truck Industry Regulation 2008, with public consultation opening today.


Consumers not entertained by Sydney event in June Complaints Register

01 August 2019

A recent event held at a popular retail and entertainment venue in the inner-city of Sydney has received the largest number of complaints for June on the NSW Fair Trading Complaints Register.


Identity recovery service now available for NSW Government customers

18 July 2019

Cyber Security NSW has delivered on a commitment in the NSW Cyber Security Strategy to establish an identity recovery service for NSW Government customers whose identities become compromised from a cyber incident.


Free Orange event to focus business attention on silica safety

15 July 2019

People working with silica in regional centres including Tamworth, Ballina, Orange, Newcastle and Queanbeyan will have a chance to brush up on safety and attend SafeWork NSW’s Silica Roadshow - Unmasking those that don’t work safe.


Tradesman convicted in relation to bullying young workers

09 July 2019

SafeWork NSW is encouraging businesses to remember mental health at work after a Hunter tradesman was convicted of failing to take reasonable care that his actions did not adversely affect the health and safety of two young workers.


Fair Trading finds over 250 prohibited gas heaters in Sydney raids

01 July 2019

NSW Fair Trading has uncovered over 250 dangerous gas heaters throughout Sydney, preventing the potentially life-threatening equipment from being sold this winter.


Unique Estates Australia founder pleads guilty in $3.6m Fair Trading legal case

01 July 2019

Founder of real estate agency Unique Estates Australia Ms Nicolette Van Wijngaarden has pleaded guilty to two charges for fraudulently misusing more than $3.6 million dollars.

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