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Secretary and leadership team

Meet Emma Hogan, the Secretary of the Department of Customer Service, and her leadership team.

Secretary 

Emma Hogan

Emma Hogan is the Secretary of the NSW Department of Customer Service. 

Emma was the NSW Public Service Commissioner from May 2018 to October 2019. 

Emma joined the NSW Government after a career private sector, working with iconic Australian brands across hospitality, retail, aviation, media and entertainment. 

Emma’s career spans executive leadership roles in people and culture (human resources), communications, customer experience, digital, change and transformation. She has led teams of up to 5000 people both in Australia and off-shore. 

Emma has worked in start-up, growth, acquisition, disruption, maturation and divestment environments. 

Emma holds postgraduate qualifications in Human Resources and Business Management, and is a graduate of the Stanford University Executive Program. 

Emma has held non-executive director positions on the boards of: 

  • Can Too (2014- 2018) 

  • AIME (Australian Indigenous Mentoring Experience 2015- 2019) 

  • Rainbow Jane (2015). 

Emma is a member of Chief Executive Women. 

Leadership team 

Agencies and business units within the Department of Customer Service deliver services to the people of NSW and provide regulatory functions.   

The Department of Customer Service comprises agencies and business units that deliver services to the people of NSW and provide regulatory functions.  

The leadership team includes: 

  • Carmel Donnelly, Chief Executive, State Insurance Regulatory Authority

  • Dawn Routledge, Executive Director, Office of the Secretary

  • Damon Rees, Chief Executive Officer, Service NSW

  • Greg Wells, Deputy Secretary, Digital and ICT 

  • Rose Webb, Deputy Secretary, Policy and Regulation 

  • Stephen Brady, Deputy Secretary, Revenue NSW 

  • William Murphy, Deputy Secretary, Customer, Delivery and Transformation 

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