Why join the Department of Customer Service?
As a leading central service agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.
Our people make a difference
We’re 1,000s of professionals pooling our knowledge and skills toward helping the people of NSW.
By joining the DCS team you’ll be exposed to a network of passionate, clever and capable professionals committed to building the world’s most customer-centric government.
Meet William
Will is one of our Customer Experience experts. He is passionate about making our digital services meet your needs. Watch his story.
DCS stories - William Dieu making a difference
Will is the Manager of customer experience at Revenue NSW and is passionate about solving customer problems.
Meet Karen
To achieve the highest quality customer outcomes and world-leading customer experiences, we need the best people. People like Karen. Watch her story.
DCS stories - Karen Ellis making a difference
Karen from Fair Trading is a consumer protection officer making sure all the products you buy are safe and compliant with Australian Consumer Law.
The team at DCS
Working in the public service is more than just a job. It’s about the people we serve. It’s about building the future of our great State.
We are leaders, analysts, policy makers and regulators, we are app developers, cyber security experts and website writers, we are customer service representatives, educators and inspectors.
We are passionate about driving customer service improvements across the entire NSW Government.
We want to simplify the way citizens of NSW interact with their government.
As a DCS employee, you may work across a range of exciting projects from consumer rights and safe work practices to music festivals and marrying people at the Sydney Opera House. We help people go about their day, every day.
If you enjoy a fast-paced environment where you can deliver tangible benefits to the public, this is the right place for you.
Who are we looking for?
We’re always looking for people who are truly inspired to make a difference for the people of New South Wales, by improving the access, service delivery and the role that government plays in their lives.
You, like us, will treat the people of NSW as ‘customers’ and put their needs at the centre of everything you do. We want every one of our 8 million customers to feel the services we provide are trustworthy, simple and easy.
You will be passionate, flexible and excited to work on some of the biggest projects in government.
If you want your career to grow you and be about more than turning a profit for an organisation, then you’ll find the career you’re looking for with us.
The work you do will contribute to improving the lives of this generation and generations to come. Are you ready to make your next move?
A message from Em
Join us on our journey
Thanks for your interest in joining DCS.
We are an organisation with a very worthy goal: to be the world’s most customer-centric government, delivering for the people and communities of NSW.
Our department encompasses various functions, from leading disaster relief efforts, to improving workplace health and safety to leading building regulation reform.
But no matter what role or function they work in, each one of our team members has a unique contribution in helping us deliver experiences and services for our customers.
Our people are at the heart of everything we do, and we are an employer who is committed to helping people grow in their careers and reach their aspirations.
We are also passionate about providing a flexible, inclusive workplace that values and celebrates diversity and represents the people it serves.
Em Hogan, DCS Secretary
