Customer Service media releases

Browse media releases from the Department of Customer Service. 

 

Active and Creative Kids providers sign up to help NSW families with cost of living support

16 Jan 2024

Eligible businesses and organisations have already begun applying to be official providers of the new Active and Creative Kids voucher program, with more being urged to register ahead of the vouchers becoming available to consumers in February.

Doors set to open at the new North Rocks Service Centre

09 Oct 2023

The paint has dried and all digital kiosks installed in the newest Service NSW Service Centre at North Rocks, making it easier than ever for residents in and around Baulkham Hills, Carlingford, Northmead and West Pennant Hills to access NSW Government transactions. 

Supporting small businesses across NSW to grow and prosper

02 May 2023

The Service NSW Business Connect program, which provides small businesses with free, tailored business advice from independent advisors who have experience running their own business, is supporting the City of Sydney’s Reboot webinar series to help small businesses and people across NSW looking to learn, innovate and grow a business.

Casino Service Centre temporary closure

19 Aug 2022

Casino Service Centre will be temporarily closed from today (Friday 19 August 2022) to repair damage caused by recent flooding events.

Community workshops to address digital inclusion

01 Jun 2022

The Department of Customer Service is hosting online community workshops on 6 and 7 June to understand the barriers affecting customers accessing digital identity services and products. 

Photo verification keeping customer services simple, safe and secure

06 Apr 2022

The NSW Government is making it easier for customers to safely verify their identity online anywhere and anytime through the acquisition of photo verification technology.

Service NSW recognised for customer service excellence

04 Nov 2021

Service NSW has been awarded the 2021 Best of the Best Award at the Customer Service Institute of Australia’s annual Australian Service Excellence Awards for overall outstanding customer service. 

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