Wedding videographer couple found guilty of 33 charges
19 March 2021
Married couple Katie and Andrew Klerck have been ordered to pay $110,000 in compensation, costs and fines for not providing newlyweds with their edited wedding videos and photos.
Between 26 April 2016 and 4 January 2019, 17 consumers transferred a total of $32,720
into the couples’ joint bank account for wedding videography and photography.
However, despite accepting payment and facilitating filming at the weddings, they failed to
deliver the finished product to their clients.
NSW Fair Trading undertook an investigation into the couple resulting in a total of 33
charges under the Australian Consumer Law, 17 relating to Mrs Klerck and 16 relating to Mr
On 5 March 2021, following an earlier plea of guilty to all charges, both were convicted of the
charges by the Parramatta Local Court. Ms Klerck was fined a total of $27,200 and ordered
to pay total costs of $16,671.90. Mr Klerck was fined a total of $25,600, ordered to pay
compensation of $25,470 and costs of $15,836.40.
Executive Director of Investigations & Enforcement for the Better Regulation Division Valerie
Griswold said the issue of sentimentality made these crimes all the more devastating.
“Most people, in an ideal situation, only get one wedding day and want to remember that day
forever so not having access to photos and videos of their special day is heartbreaking,” she
“It is a consolation that using NSW Fair Trading powers these victims will be compensated
and during our investigation we were also able to deliver raw footage to some people who
thought they may never be able to watch their special day.
“It’s a great result and a warning to anyone who doesn’t deliver the goods or services for
which they were paid.”
The couple has a right to appeal.