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Wedding videographer couple found guilty of 33 charges

19 March 2021


Married couple Katie and Andrew Klerck have been ordered to pay $110,000 in compensation, costs and fines for not providing newlyweds with their edited wedding videos and photos.

Between 26 April 2016 and 4 January 2019, 17 consumers transferred a total of $32,720 
into the couples’ joint bank account for wedding videography and photography.
However, despite accepting payment and facilitating filming at the weddings, they failed to 
deliver the finished product to their clients.

NSW Fair Trading undertook an investigation into the couple resulting in a total of 33 
charges under the Australian Consumer Law, 17 relating to Mrs Klerck and 16 relating to Mr 
Klerck.

On 5 March 2021, following an earlier plea of guilty to all charges, both were convicted of the 
charges by the Parramatta Local Court. Ms Klerck was fined a total of $27,200 and ordered 
to pay total costs of $16,671.90. Mr Klerck was fined a total of $25,600, ordered to pay 
compensation of $25,470 and costs of $15,836.40. 

Executive Director of Investigations & Enforcement for the Better Regulation Division Valerie 
Griswold said the issue of sentimentality made these crimes all the more devastating.

“Most people, in an ideal situation, only get one wedding day and want to remember that day 
forever so not having access to photos and videos of their special day is heartbreaking,” she 
said.

“It is a consolation that using NSW Fair Trading powers these victims will be compensated 
and during our investigation we were also able to deliver raw footage to some people who 
thought they may never be able to watch their special day.

“It’s a great result and a warning to anyone who doesn’t deliver the goods or services for 
which they were paid.”

The couple has a right to appeal. 

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