Feedback and complaints about Building Commission NSW

Feedback we accept

We welcome all constructive feedback about our services. We request that you treat our staff with respect.

Please make sure the feedback you provide does not:

• relate to other complaints about a service or product not related to our performance
• contain unrelated personal or professional information of another party
• include personal or offensive comments.

Our complaint and feedback policy

As an agency of the Department of Customer Service (DCS), Building Commission adopts the DCS complaint handling policy which is modelled on the NSW Ombudsman’s guidelines for complaint handling.

We will endeavour to acknowledge your written feedback within four working days.

If your feedback relates to services we've provided that you feel are unsatisfactory, we will consider your feedback and a representative of our team will be in contact within 20 working days to advise you of:

• the outcome of the issue raised and any action we took
• the reasons for our decision
• the remedy or resolution/s that we have proposed or have put in place (where appropriate).

How to provide feedback or make a complaint about our services

If you'd like to provide feedback or make a complaint about our services, please contact us.

Email: buildingcommissionfeedback@customerservice.nsw.gov.au 

Post:
Building Commission NSW
PO Box 226
Parramatta NSW 2124

Phone: 13 27 00

If you have a hearing or speech/communication difficulty, you can contact us through the National Relay Service and ask for 13 27 00.

For language assistance, visit the TIS National website or call 13 14 50 and ask for an interpreter in your language.

More ways to contact us 

If you are not happy with our response

You can contact the NSW Building Commissioner by writing to: 

NSW Building Commissioner 
PO Box 226
Parramatta NSW 2124

If you are still not happy with the response, you can contact the NSW Ombudsman via their website or by calling 1800 451 524.