Privacy collection notice for MyInspections

Who we are

Your information is being collected by Building Commission NSW, as part of the Department of Customer Service. Building Commission NSW gives priority to protecting the privacy of personal information, in accordance with the Privacy and Personal Information Protection Act 1998 (PPIP Act).

If you have any questions about this document, or how we handle your personal information, you can contact our Privacy team using the contact details at the end of this notice.

Why we collect your personal information

Building Commission NSW, as part of the Department of Customer Service, is collecting personal information for the purpose of registering you for and administering your access to the MyInspections gateway and providing you access to pay fees and submit documents in accordance with the Plumbing and Drainage Act 2011 (P&D Act), Plumbing and Drainage Regulation 2017 (P&D Reg) or the Gas and Electricity (Consumer Safety) Act 2017 (G&E Act) and the Gas and Electricity (Consumer Safety) Regulation 2018 (G&E Reg).

The kinds of information we collect

We may collect the following information:

• Your first and last name, contact details (address, email and phone numbers) and licence information
• Property details
• The information of third parties, such as supervisors, property owners and vehicle owners, network operators and gas suppliers
• Additional personal information if it is required to process your applications throughout the gateway.

Failure to provide information

You are legally required to submit certain documents with Building Commission NSW, as part of the Department of Customer Service, and failure to do so may result in enforcement action. Some personal information that you provide is voluntary, however, without this, we may be unable to process your applications.

How we may use this information

We may use the information we collect in the following ways: 

• To register you for the gateway and provide you access to the services it offers.
• To assess the information and documents you provide in the gateway and ensure the plumbing, drainage and/or gas work conducted is compliant with the requirements of the P&D Act and P&D Reg or the G&E Act and G&E Reg.
• To process payments of the relevant fees in accordance with the type of plumbing and/or drainage work being conducted.
• Internal administrative purposes, including liaising with you in relation to your submissions to the gateway, updating your details in the gateway and in relation to compliance, investigations and enforcement of the P&D Act and P&D Reg or the G&E Act and G&E Reg or any other relevant Acts and Regulations.
• In a deidentified form, to support more informed policy making, program management, evaluation, research, and service planning as it can facilitate more efficient service planning.
• Other directly related purposes.

Who we may share your information with

We may disclose your personal information to other NSW Government agencies, or other States or Territory governments and/or the Commonwealth government for the purposes of assessing your application and for any compliance, enforcement and investigation purposes as required or authorised by law.

Other than as outlined above, we will not disclose your information to anybody else unless we are authorised or permitted to do so by law or where you have given consent. The Department of Customer Service Privacy Management Plan describes when this may occur.

Protecting your information

We will store and manage your personal information in accordance with the provisions under the Privacy and Personal Information Protection Act 1998. We have measures in place to help protect your personal information from loss, unauthorised access, use, modification, disclosure, or other misuse.

We will only keep information for as long as we need it to fulfil the purposes we collected it for. After which, the information will be disposed of securely in accordance with the State Records Act 1998 and any other applicable legislation.

See the DCS Privacy Management Plan for more information about how we handle your personal information.

Your rights

You have a legal right to access and update your personal information.  For more information about how to access or amend your personal information, please contact us at: buildingcommission@customerservice.nsw.gov.au or  

Privacy Coordinator
Building Commission NSW
PO Box 226
Parramatta 2124

For further details on how Department of Customer Service collects and manages personal information, please see our Privacy Statement and Privacy Management Plan.

Building Commission NSW is located at 4 Parramatta Square, 12 Darcy Street, Parramatta NSW 2154.

Department of Customer Service is located at the McKell Building, 2-24 Rawson Place, Haymarket NSW 2000. 

Contact us

If you would like to make a privacy enquiry or complaint, you can contact us by emailing: buildingcommission@customerservice.nsw.gov.au