Contact Building Commission NSW
Contact information for Building Commission NSW services.
Call us
Our dedicated team can assist consumers and businesses with enquiries related to:
- Home building and renovating in NSW
- Rights and obligations
- Dispute resolution and complaints
- Building and trade licences and registrations
- Owner builder permits
- Certifiers
- Building and Construction Industry Security of Payment
- Strata Building Bond Inspection Scheme (SBBIS)
- BCNSW eCert portal support
Our call centre hours are: Monday to Friday, 8:30am to 5pm (excluding public holidays).
Phone: 13 27 00
From overseas, call: +61 2 3814 0545
Accessibility services
If you have a hearing or speech/communication difficulty, you can contact us through the National Relay Service and ask for 13 27 00.
For language assistance, visit the TIS National website or call 13 14 50 and ask for an interpreter in your language.
Make a complaint or enquiry online
Home building and trade work
We offer a range of services to help home and business owners, builders, traders and others resolve disputes.
Verify a trader's licence or registration.
Building certifiers
We can investigate and help resolve issues with certification work and certifier conduct.
Make a complaint about a certifier
Design and building practitioners
If you're a design practitioner, a building practitioner, an engineer or a developer, you can contact us to ask a general question or discuss a specific class 2, class 3 or class 9c construction.
Get help in person
A range of services are available from Service NSW Centre locations throughout Sydney and regional NSW. Visit your nearest centre for help with building and trade licences and registrations, and owner-builder permits
Write to us
Postal address
Building Commission NSW
PO Box 226
Parramatta
NSW 2124
Head office information
Building Commission NSW
Address
4 Parramatta Square, 12 Darcy Street
Parramatta NSW 2154
Department of Customer Service
Address
McKell Building, 2-24 Rawson Place
Haymarket NSW 2000
ABN
81 913 830 179
Access the Building Code Advisory Service
Our Building Code Advisory Service provides general information about the Building Code of Australia.
This service operates between 9.30am and 11.30am on Tuesdays, Wednesdays and Thursdays.
Phone: 02 9372 9271
Note: If your enquiry relates to builder or contractor licences, plumbing, electrical and gas installations, building contracts, building defects or workmanship, disputes/complaints about licence holders or building certifiers you should lodge a complaint or enquiry online.
Media enquiries and speaking requests
Media outlets seeking information related to Building Commission NSW can contact us via our media email. Please do not use this email address for general enquiries.
To enquire about having our team present at your event, please complete the speaker request form.
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