2025 Strata Defects Survey now open

How to complete your survey

To complete the survey, strata managers simply need to:

1. Log into the Strata Hub.
2. Select the 'My surveys' option on the dashboard.
3. Select the survey link for your eligible building/s.

We encourage all strata managers of eligible schemes to participate in the survey.

The survey will be available from 18 June to 31 August.

About the survey

The Strata Defects Survey is an important tool to support our understanding of the prevalence of serious defects in residential apartment buildings and the experience of dealing with them.

The 2025 survey is open from 18 June to 31 August. It is completed by strata scheme managers of Class 2 residential apartment buildings built between 1 July 2018 and 30 June 2024.

The information provided is critical in helping government and regulators better understand the nature, frequency, and management of building defects in strata properties.

Building on the 2021 and 2023 Strata Defects Surveys, this year’s survey continues our commitment to addressing systemic issues in the strata sector.

These previous surveys have already contributed to reductions in serious building defects through data-informed reforms such as:

• Project Intervene: an initiative aimed at resolving serious defects in the common property of residential apartment buildings, managed by Building Commission NSW under the powers granted by the Residential Apartment Buildings Act 2020 (RAB Act).
• Improved defect reporting and rectification processes.
• Heightened community awareness of the issues impacting apartment quality and building trust in the sector. 

The 2025 survey goes further by gathering essential feedback on how defect management is evolving and where further improvements are needed. The findings will directly influence the future of building regulation, consumer protection and strata governance.

Learn more about the past research on serious building defects in NSW strata communities.