Kempsey Service NSW Centre Gets Refreshed

The Service NSW Centre now features a new layout, new customer counters, a concierge counter to guide visitors on arrival, more customer seating, new signage and refreshed finishes throughout the centre.

Service NSW understands parts of the local community have been impacted by the recent East Coast 
Severe Weather events and team members will also be able to assist at  Recovery Centres with 
applying for the Personal Hardship Assistance payment or Recovery Grant for Small Business and 
Non-Profit Organisations, replacing identification documents or accessing other support.

As part of the East Coast Severe Weather Personal Hardship Assistance payment, eligible individuals 
can receive a one-off payment of $180 or up to $900 per household to help cover costs such as food, 
clothing, medicines and emergency accommodation.

The 'Recovery Grants for Small Business and Non-Profit Organisations' provides eligible applicants 
grants of up to $25,000 to help them recover from the Mid North Coast floods and Tropical Cyclone 
Alfred, and help pay for costs of clean-up and repairs or to re-stock and reopen where they 
suffered direct damage.

Service NSW undertakes a refresh program every year to ensure centres are updated and maintained 
for customers and staff such as replacing carpet and seating, adding more self-service points for 
people to complete transactions, and improving the safety and security of the facility.

Kempsey Service NSW Centre opened at 55 Elbow Street, West Kempsey in 2016. There were more than 
37,000 customer visits to the centre last year alone.

There was no disruption to customers accessing in-person support when the refurbishment work was 
completed over the past week.

The Centre is open Monday to Friday 9am - 4pm. For more information, visit the Service NSW 
website.

Quotes attributable to Service NSW Managing Director Greg Wells:

"Service NSW is committed to making it easier for people to access the government services and 
transactions they need, in an inclusive and welcoming space for everyone."

"Service NSW is here to support the rejuvenation of the community following the recent natural 
disaster and these updated facilities will make sure the centre offers a warm feel when people pop 
in to complete their government transactions or need their questions answered by a Service NSW team 
member."

"Improving the customer experience and accessibility to government services is at the heart of 
Service NSW so we look forward to the Kempsey community enjoying a refreshed centre."