Saving time and money with High-Risk Work digital licences
The NSW Government is making it easier than ever for construction workers, manufacturers and factory operators to apply for a High-Risk Work Licence, saving them time and money.
Customers can now apply for their High-Risk Work Licence digitally through Service NSW, submitting their licence application online via the Service NSW website and then visiting their nearest Service NSW Centre if they require a photo. Between 75,000 to 100,000 High-Risk Work Licence transactions are conducted every year in NSW.
Construction and trade work are vital to support infrastructure and housing delivery. The digitisation of the High-Risk Work Licence delivers on the ‘Productivity’ mission of the NSW Digital Strategy, which focuses on advancing service delivery, supporting the local economy and driving productivity.
Moving the High-Risk Work Licence to the new online Licence NSW platform replaces legacy technology, strengthens security, and delivers a faster, more streamlined digital experience for customers. This was made possible by the Minns Labor Government Government’s $62.5 million commitment to the Licence NSW platform in the NSW 2024-25 Budget.
This investment replaces legacy technology and enables improved digital licences, complementing work to enhance the Service NSW app and deliver a new Digital ID & Wallet.
A High-Risk Work Licence must be renewed every five years and is required by SafeWork NSW to operate machinery, work with scaffolding and undertake rigging.
Customers can also add their Digital High-Risk Work Licence to the wallet in their Service NSW app, which is available for all current licence holders with a MyServiceNSW account.
Licence holders will receive email or SMS notifications advising them they can renew through this digital process.
If customers cannot apply or renew digitally, they can contact SafeWork NSW to discuss their options. Customers requiring support to lodge a digital application or renewal can call 131 050 to seek assistance.
For further information on High risk work licence visit the Service NSW website.
Minister for Work Health and Safety Sophie Cotsis said:
“High-Risk Work Licence holders undertake crucial work in NSW operating cranes, forklifts, hoists and rigs. Holders of these licences are essential workers on construction sites.
“Digitising this process will save workers money and time and should benefit around 425,000 current High-Risk Work Licence holders in NSW.”
Minister for Customer Service and Digital Government Jihad Dib said:
“This is another exciting step forward for the future of licencing in NSW by digitising and simplifying the process for people applying for a High-Risk Work licence.”
“The application and renewal process was previously time consuming and complex for people to complete.
“Speeding up the renewal process with this digital solution lets workers get on with the job of keeping NSW moving.”
“We are looking at a wide range of licences to improve the way they are used and make them more secure as part of modernising our licensing platforms to better serve communities."