Tuncurry Service NSW Centre Reopens after Refurb

Around 80 per cent of the centre has been transformed, with a new layout designed to enhance the 
customer experience and improve comfort, convenience and accessibility. 

Doors have reopened with people able to receive dedicated support on 1300 NSW Government 
transactions and services in the one spot. 

New features include more customer seating, a dedicated meeting room for appointments, a 
concierge counter for Service NSW team members to guide visitors on arrival and upgraded lighting 
with a dimming option to ensure a lower-sensory experience during Quiet Hour.

The upgrade is part of Service NSW’s state-wide refresh program, which is focused on delivering 
better access to government services by improving the spaces where customers interact with 
frontline teams.

For people impacted by the recent East Coast Severe Weather events, disaster services are best
accessed at Recovery Centres and Recovery Assistance Points with Service NSW team members 
able to assist with applying for the Personal Hardship Assistance payment and providing advice on 
other support. 

Applications have opened for the East Coast Severe Weather Personal Hardship Assistance 
payment and the quickest way for eligible customers to apply is via the Service NSW website or the 
Service NSW app.

Eligible individuals will receive a one-off payment of $180 or up to $900 per household to help cover 
costs such as food, clothing, medicines and emergency accommodation. 

To receive in-person support on government services, Tuncurry Service NSW Centre operates 
Monday to Friday 9am to 4pm. For more information, visit the Service NSW website. 

Quotes attributable to Service NSW Managing Director Greg Wells: 

“We thank the community for their patience and understanding during the closure while the 
Tuncurry Service NSW Centre refurb was being completed.”

“We appreciate the timing of the pre-planned work and closure may have caused some 
inconvenience for people particularly those impacted by the recent natural disaster but we look 
forward to welcoming customers back to a modern and accessible space when completing 
government transactions and services.”

“Service NSW is committed to making it easier than ever for people to access the help they need, 
from licence applications to cost of living support and everything in between.”

“This upgrade at Tuncurry Service NSW Centre delivers an inclusive and better-equipped centre for 
customers and staff alike. It’s a big refresh with the centre nearly a decade old, and one we know 
will make a real difference for the local community.”